Urgent Customer Service Representative-Tampa FLPermanent
Florida, Tampa - 33619Job Simplification
The announced job offer is made public by the firm: THE HIRD LLC and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Florida at the city Tampa, in the country US - at this current ZipCode: 33619
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Job Description - Pennsylvania Higher Education Assistance Agency
JOB INFORMATION
Job Title: Loan Servicing Specialist
JOB SUMMARY:
As an Inbound Loan Servicing Specialist, you will be answering inbound calls from individuals who have
federally held student loans.
The Specialists are responsible for properly maintaining borrower accounts through processing and
completing assigned correspondence and applications.
Specialists will deliver a unique customer service experience utilizing effective questioning and listening
skills to determine the borrower's needs and concerns, ensuring a high level of customer satisfaction.
The Specialist is also responsible for proper documentation and response in order to to ensure the
timely and accurate loan transitionent status, using various internal systems.
This will involve providing high-quality customer service, answering inbound calls to properly handle
account requests, as well as the ability to process applications with 100% accuracy and support chat
functions.
We are looking for individuals who combine excellent customer service and problem-solving skills with
the ability to function effectively both as part of a team and on an individual basis.
Specialists should also have the time-management and organizational skills necessary to effectively
manage multiple expectations in a fast-paced environment.
It is to display exceptional verbal and written communication, interpersonal and active-listening skills
and attention to details.
ESSENTIAL JOB FUNCTIONS/DUTIES:
• Handling incoming requests from borrowers in a professional and timely manner
• Anticipating the borrowers' needs and providing recommendations in order to deliver appropriate
solutions to them
• Provides high quality service to achieve maximum satisfaction by resolving the query at first contact
where possible
• Take ownership and initiative to complete necessary research and caller follow up or direct the
caller to the appropriate department for resolution
• Delivers what is promised in line with the caller's expectations
• Responsible for achieving individual key performance indicators while maintaining appropriate
operational risk control and compliance in all activities
• Compile and process caller information
• Correspondence/Application Processing
• Perform additional duties as needed
Job Type: Full-time
Salary: $16.00 per hour
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid training
Vision insurance
Work from home
Schedule:
8 hour shift
Day shift
Monday to Friday
No nights
On call
Weekend availability
Education:
High school or equivalent (Required)
Experience:
Customer support: 1 year (Required)
Work Location: One location
JOB INFORMATION
Job Title: Loan Servicing Specialist
JOB SUMMARY:
As an Inbound Loan Servicing Specialist, you will be answering inbound calls from individuals who have
federally held student loans.
The Specialists are responsible for properly maintaining borrower accounts through processing and
completing assigned correspondence and applications.
Specialists will deliver a unique customer service experience utilizing effective questioning and listening
skills to determine the borrower's needs and concerns, ensuring a high level of customer satisfaction.
The Specialist is also responsible for proper documentation and response in order to to ensure the
timely and accurate loan transitionent status, using various internal systems.
This will involve providing high-quality customer service, answering inbound calls to properly handle
account requests, as well as the ability to process applications with 100% accuracy and support chat
functions.
We are looking for individuals who combine excellent customer service and problem-solving skills with
the ability to function effectively both as part of a team and on an individual basis.
Specialists should also have the time-management and organizational skills necessary to effectively
manage multiple expectations in a fast-paced environment.
It is to display exceptional verbal and written communication, interpersonal and active-listening skills
and attention to details.
ESSENTIAL JOB FUNCTIONS/DUTIES:
• Handling incoming requests from borrowers in a professional and timely manner
• Anticipating the borrowers' needs and providing recommendations in order to deliver appropriate
solutions to them
• Provides high quality service to achieve maximum satisfaction by resolving the query at first contact
where possible
• Take ownership and initiative to complete necessary research and caller follow up or direct the
caller to the appropriate department for resolution
• Delivers what is promised in line with the caller's expectations
• Responsible for achieving individual key performance indicators while maintaining appropriate
operational risk control and compliance in all activities
• Compile and process caller information
• Correspondence/Application Processing
• Perform additional duties as needed
Job Type: Full-time
Salary: $16.00 per hour
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid training
Vision insurance
Work from home
Schedule:
8 hour shift
Day shift
Monday to Friday
No nights
On call
Weekend availability
Education:
High school or equivalent (Required)
Experience:
Customer support: 1 year (Required)
Work Location: One location
Employer Overview
THE HIRD LLC
Florida, Tampa - 33619- Agency