Travel CounselorPermanent
Massachusetts, Boston - 02101Job Simplification
The announced job offer is made public by the firm: Odysseys Unlimited Inc and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Massachusetts at the city Boston, in the country US - at this current ZipCode: 02101
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Job Description
Title: Travel Counselor
Reporting to: Supervisor, Reservations and Customer Service
Overview:
Working in a professional environment as part of the Reservations and Customer Service team, this position requires an articulate candidate who will be committed to the highest level of customer service and possess excellent listening, communication and telephone skills. We are looking for a positive individual with contact center or customer service experience who will enjoy assisting mature guests in making travel plans and provide an exceptional level of personal attention and care to them before, during and after the tour.
Responsibilities:
Provide professional assistance for incoming customer telephone calls for service and sales
Maintain the highest degree of telephone etiquette on all calls taken
Conduct outbound calls as needed (collections, date consolidation, requested call-backs)
Update and maintain reservation information in accordance with company guidelines
Administrative responsibilities including data-entry and quality assurance
Maintain collaborative relationships with co-workers in order to achieve departmental goals and foster a positive work environment
Make and take calls with colleagues in order to cultivate a better understanding of departmental processes and policies
Assume responsibilities for other projects as assigned
Must be available to work shifts within Contact Center hours - Monday through Friday from 9:00 a.m. to 7:00 p.m. ET.
Qualifications:
Minimum two years in a customer service environment
Exceptional communication skills (both verbal and written)
Ability to communicate to mature guests in a courteous, calm and empathic manner
Excellent organizational skills with high attention to detail and accuracy
Computer literacy including MS Word, Excel and Outlook
Ability to multitask and work in a fast-paced, team environment
International travel experience (outside of North America) preferred
Call/contact center experience a plus
Benefits:
Medical, dental, vision and flexible spending account
401k plan with company match
Paid family and medical leave and long-term disability
Group life insurance ($50,000) and optional voluntary life
10+ Paid holidays
Generous vacation policy
Discretionary financial performance bonus
Tuition assistance program
Professional development, including Familiarization Trips (for most positions)
International Airlines Travel Agent Network (IATAN) Membership
50% Employee discount on Odysseys tours
Charitable donation program and fundraising events
Wellness programs including stress management, nutrition and meditation sessions
Employee-led Diversity, Equity and Inclusion Committee
Work from home opportunities two days per week
Odysseys Unlimited is proud to be an Equal Employment Opportunity employer committed to maintaining a diverse and inclusive workplace. Applicants will not be discriminated against because of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, physical or mental disability, or any other status protected by law. All employment decisions are based on individual qualifications and business need to further the principle of equal employment opportunity.
Title: Travel Counselor
Reporting to: Supervisor, Reservations and Customer Service
Overview:
Working in a professional environment as part of the Reservations and Customer Service team, this position requires an articulate candidate who will be committed to the highest level of customer service and possess excellent listening, communication and telephone skills. We are looking for a positive individual with contact center or customer service experience who will enjoy assisting mature guests in making travel plans and provide an exceptional level of personal attention and care to them before, during and after the tour.
Responsibilities:
Provide professional assistance for incoming customer telephone calls for service and sales
Maintain the highest degree of telephone etiquette on all calls taken
Conduct outbound calls as needed (collections, date consolidation, requested call-backs)
Update and maintain reservation information in accordance with company guidelines
Administrative responsibilities including data-entry and quality assurance
Maintain collaborative relationships with co-workers in order to achieve departmental goals and foster a positive work environment
Make and take calls with colleagues in order to cultivate a better understanding of departmental processes and policies
Assume responsibilities for other projects as assigned
Must be available to work shifts within Contact Center hours - Monday through Friday from 9:00 a.m. to 7:00 p.m. ET.
Qualifications:
Minimum two years in a customer service environment
Exceptional communication skills (both verbal and written)
Ability to communicate to mature guests in a courteous, calm and empathic manner
Excellent organizational skills with high attention to detail and accuracy
Computer literacy including MS Word, Excel and Outlook
Ability to multitask and work in a fast-paced, team environment
International travel experience (outside of North America) preferred
Call/contact center experience a plus
Benefits:
Medical, dental, vision and flexible spending account
401k plan with company match
Paid family and medical leave and long-term disability
Group life insurance ($50,000) and optional voluntary life
10+ Paid holidays
Generous vacation policy
Discretionary financial performance bonus
Tuition assistance program
Professional development, including Familiarization Trips (for most positions)
International Airlines Travel Agent Network (IATAN) Membership
50% Employee discount on Odysseys tours
Charitable donation program and fundraising events
Wellness programs including stress management, nutrition and meditation sessions
Employee-led Diversity, Equity and Inclusion Committee
Work from home opportunities two days per week
Odysseys Unlimited is proud to be an Equal Employment Opportunity employer committed to maintaining a diverse and inclusive workplace. Applicants will not be discriminated against because of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, physical or mental disability, or any other status protected by law. All employment decisions are based on individual qualifications and business need to further the principle of equal employment opportunity.
Employer Overview
Odysseys Unlimited Inc
Massachusetts, Boston - 02101- Agency