Traffic Intermodal Customer Service (DOLE) - Florida, Jacksonville

The announced job offer is made public by the firm: Norton Lilly and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Florida at the city Jacksonville, in the country US - at this current ZipCode: 32290

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General Summary of Job Duties:

The Traffic Intermodal Customer Service Representative (CSR) will be responsible for the provision of professional, quality customer service through effective use of organizational and managerial skills, sales and product knowledge, and administration and operations. The role contributes to the profitability of the organization by establishing a highly successful and efficient sales and service environment. Duties include but are not limited to:

Specific Essential Job Duties:

• Ensure availability and response to phone inquiries from all internal and external customers in a courteous and professional manner.
• Bid out and quote on new merchant's haulage business as requested by SEL.
• Monitor other customer entry points (i.e. Outlook, Fax) for customer inquiries and respond within agreed upon deadlines with all relevant information.
• Serve as a liaison for our customers, including truckers, to other related entities such as terminals, other Service Center, and Sales offices.
• Monitor and verify cargo movements and gate receipts.
• Liaise with US agents, original office and Consignee.
• Process invoices and create third party invoices as necessary.
• Maintains contact with internal and external customers and shipment stakeholders.
• Understands and maintains customer profiles.
• Coordinate auto appointments and barge coordination.
• Maintains accurate, timely, and thorough records in proprietary database.
• Manage Exceptions and reviews database for errors and correct.
• Performs routine data entry. This includes entering new orders and shipment information into computerized tracking systems and traces shipments with steamship lines, trucking vendors, railroads, and other suppliers and updates information into operations systems.
• Troubleshoots and resolves exceptions and responds to escalation of service requests.
• Ensures customer satisfaction at all times.
• Provides input to team leader and group manager on departmental initiatives and process improvements projects.
• Performs typing, faxing, mail distribution, phone messaging, and other office related duties as required.
• Scans and separates documents in Document Management System.
• Update schedule, logs and tasks daily.
• Updates other all operating systems as required (including QA and User Acceptance Testing).
• All other duties as assigned by management.

Requirements:

• HS Diploma and / or equivalent required.
• College courses preferred but not required.
• Two - three (2-3) years of functional experience in ocean transportation industry.
• Two - three (2-3) years of extensive or hands on experience of Agency/Ocean Carrier operations.
• Basic knowledge of Equipment and Logistics operations.
• Experience in Steamship Line equipment control or intermodal is preferred.
• Basic knowledge of Import / Export documentation.
• Excellent interpersonal, presentation and communication skills (written & verbal).
• Organizational and Time management skills: multi-tasking and prioritizing, planning work activities efficiently to meet deadlines.
• Working knowledge of MS Office Products, specifically Word, Excel, and Outlook.
• Not all aspects of the job are covered by the descriptions, other duties may be required.
• Position may change as the industry and technology evolve.

Working Conditions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General office setting, typically the employee may sit comfortably to perform the work, usually at a computer terminal - with short breaks or lunch period. However, there may be some bending/stooping, reaching above shoulder level, walking; standing; carrying of light items such as papers, books, or packages of up to 25 pounds. Should be able to hear and speak clearly using phone/headset to communicate with customers; be able to navigate, view and enter information into the computer.

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