Tesla Support SpecialistPermanent
Utah, Draper - 84020Job Simplification
The announced job offer is made public by the firm: Tesla and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Utah at the city Draper, in the country US - at this current ZipCode: 84020
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
What to Expect
NOT A REMOTE ROLE Tesla is looking for a Tesla Support Specialist to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience. The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer concerns. Qualified persons may have a background in customer support or administrative roles. Candidates will thrive in both an independent and team environment.
What You'll Do
Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
Review and assess customer concerns for possible troubleshooting and remote diagnostics
Teach customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
Provide an exceptional experience to our customers on a day to day basis
Accurately record issues and data into CRM / Vehicle Support System
What You'll Bring
Minimum 2 years of relevant work experience.
High School diploma or GED
Evidence of exceptional ability.
Excellent written and oral communications skills.
Excellent customer service skills.
Roadside dispatching or emergency call response experience is preferred.
Ability to prioritize effectively and handle shifting priorities.
Flexible schedule; this team runs 24/7/365 to accommodate our customer's needs.
Proficient with MS Windows, Office, and Outlook. Ability to effectively navigate web browsers and multiple internal systems.
Understanding of basic automotive techniques related to towing and service of vehicle systems.
Ability to follow oral and written instructions with attention to detail.
Willingness to learn new and innovative automotive technologies.
Establish and maintain positive, cooperative, working relationships.
Effectively handle multiple priorities, organize workload, and meet deadlines.
Work in a team-based environment and achieve common goals
Fluency in multiple languages is a plus
APCO and NENA certifications are a plus
Hourly Rate (non-exempt), based on years of experience
Full benefits from day 1 for you and your eligible dependents
Aetna PPO and HSA plans (including infertility and transgender coverage)
2 medical plan choices with $0 paycheck contribution
Vision & dental plans (including orthodontic coverage)
Healthcare and Dependent Care Flexible Spending Accounts
Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
Company paid Life, AD&D, short-term and long-term disability
401(k) match, Employee Stock Purchase Plans, and other financial benefits
Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
Back-up childcare and employee discounts
Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance
Voluntary Identity Theft and Legal Services plans
Adoption and surrogacy benefits
Job Type: Full-time
Pay: $16.00 - $24.00 per hour
Schedule:
10 hour shift
8 hour shift
Day shift
Evening shift
Monday to Friday
Overtime
Weekend availability
Ability to commute/relocate:
Draper, UT: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer support: 1 year (Required)
Work Location: One location
NOT A REMOTE ROLE Tesla is looking for a Tesla Support Specialist to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will require a strong level of customer service skills and experience. The overall responsibility of this role is to ensure Tesla meets its obligations and commitments by responding to customer inquiries in an accurate and timely manner. The Customer Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer concerns. Qualified persons may have a background in customer support or administrative roles. Candidates will thrive in both an independent and team environment.
What You'll Do
Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
Review and assess customer concerns for possible troubleshooting and remote diagnostics
Teach customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
Provide an exceptional experience to our customers on a day to day basis
Accurately record issues and data into CRM / Vehicle Support System
What You'll Bring
Minimum 2 years of relevant work experience.
High School diploma or GED
Evidence of exceptional ability.
Excellent written and oral communications skills.
Excellent customer service skills.
Roadside dispatching or emergency call response experience is preferred.
Ability to prioritize effectively and handle shifting priorities.
Flexible schedule; this team runs 24/7/365 to accommodate our customer's needs.
Proficient with MS Windows, Office, and Outlook. Ability to effectively navigate web browsers and multiple internal systems.
Understanding of basic automotive techniques related to towing and service of vehicle systems.
Ability to follow oral and written instructions with attention to detail.
Willingness to learn new and innovative automotive technologies.
Establish and maintain positive, cooperative, working relationships.
Effectively handle multiple priorities, organize workload, and meet deadlines.
Work in a team-based environment and achieve common goals
Fluency in multiple languages is a plus
APCO and NENA certifications are a plus
Hourly Rate (non-exempt), based on years of experience
Full benefits from day 1 for you and your eligible dependents
Aetna PPO and HSA plans (including infertility and transgender coverage)
2 medical plan choices with $0 paycheck contribution
Vision & dental plans (including orthodontic coverage)
Healthcare and Dependent Care Flexible Spending Accounts
Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
Company paid Life, AD&D, short-term and long-term disability
401(k) match, Employee Stock Purchase Plans, and other financial benefits
Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays
Back-up childcare and employee discounts
Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance
Voluntary Identity Theft and Legal Services plans
Adoption and surrogacy benefits
Job Type: Full-time
Pay: $16.00 - $24.00 per hour
Schedule:
10 hour shift
8 hour shift
Day shift
Evening shift
Monday to Friday
Overtime
Weekend availability
Ability to commute/relocate:
Draper, UT: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer support: 1 year (Required)
Work Location: One location
Employer Overview
Tesla
Utah, Draper - 84020- Agency