Responsibilities The Tenant Coordinator will be the first point of contact with tenants and assist with service requests. He/she will work with vendors and ensure quality service is provided. Key areas of responsibility include Tenant Relations, Property Operations, Lease Administration and Financial Management. Develop and maintain day to day relationship with Tenant Contacts. Ensure Tenants needs and requests are being met with their expectations. Resolve any Tenant issues and requests in a timely manner and escalate as appropriate. Customer Service and Tenant relations, including planning tenant events, tenant meetings, neighborhood meetings. Process tenant billings, prepare invoices, and distribute rent statements. Manage the Building Engines Work Order System to ensure all Tenant requests are being dispatched, resolved, closed, and billed back if applicable. Prepare correspondence and manage daily reporting for all team members. Maintain lease and building files and Certificate of Insurance binders for tenants and vendors. Prepare and maintain all building contact lists, emergency information, parking assignments, purchase order log, etc. Assist with overseeing contracted vendors to ensure they are meeting terms of contract and scope of work. To include but not be limited to Cleaning, Security, Landscaping, Snow Removal, Pest Control and Waste Management. Be familiar with all pertinent documents for the Building, including leases, management agreements, associations, easements, and leasing materials. Manage the annual Environmental Health & Safety Audit with Tenants of the Building. Review, Code and Process in a timely manner all invoices associated with the Buildings against the annual budget and verify amounts are correct per the contract. Assist in the collection of rent and miscellaneous charges required. Review aged receivable reports and follow up with Tenants for collection. Handle all filing of lease documents, invoices, correspondence, contracts, etc. for the property. Assist in Leasing effort, oversight of Tenant Improvements and Capital projects, as needed. Perform all other duties as directed by Property Manager. Qualifications Bachelor's Degree preferred 2-4 years' experience in Commercial Real Estate Proficient in Microsoft Office - Word, Excel, and Outlook Familiarity with ARIBA/JDE and Building Engines Work Order Systems Ability to organize and manage multiple priorities/properties Excellent customer service skills when interacting with both tenants and vendors Excellent verbal and written communication skills Please note that Related has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees. As a condition of employment, Related employees working on-site are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law. Related Companies is an equal opportunity employer. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at Overview Related Beal is a fully integrated real estate firm focused on development and investment opportunities in Boston and the surrounding regions. Related Beal leverages Related Companies' international real estate platform with expertise across all asset classes and storied local experience in life sciences, commercial, hotel, mixed-use and residential development, property management and investment. Related Beal has developed and is undertaking the development of some of the most recognized buildings in the area including The Clarendon and One Back Bay, The Arlington, The Beverly, Lovejoy Wharf, Converse's World Headquarters, Congress Square, Innovation Square, The Whitney Hotel and The Quinn/370-380 Harrison Avenue. For more information about Related Beal, please visit Tenant Coordinator will be the first point of contact with tenants and assist with service requests. He/she will work with vendors and ensure quality service is provided. Key areas of responsibility include Tenant Relations, Property Operations, Lease Administration and Financial Management. Develop and maintain day to day relationship with Tenant Contacts. Ensure Tenants needs and requests are being met with their expectations. Resolve any Tenant issues and requests in a timely manner and escalate as appropriate. Customer Service and Tenant relations, including planning tenant events, tenant meetings, neighborhood meetings. Process tenant billings, prepare invoices, and distribute rent statements. Manage the Building Engines Work Order System to ensure all Tenant requests are being dispatched, resolved, closed, and billed back if applicable. Prepare correspondence and manage daily reporting for all team members. Maintain lease and building files and Certificate of Insurance binders for tenants and vendors. Prepare and maintain all building contact lists, emergency information, parking assignments, purchase order log, etc. Assist with overseeing contracted vendors to ensure they are meeting terms of contract and scope of work. To include but not be limited to Cleaning, Security, Landscaping, Snow Removal, Pest Control and Waste Management. Be familiar with all pertinent documents for the Building, including leases, management agreements, associations, easements, and leasing materials. Manage the annual Environmental Health & Safety Audit with Tenants of the Building. Review, Code and Process in a timely manner all invoices associated with the Buildings against the annual budget and verify amounts are correct per the contract. Assist in the collection of rent and miscellaneous charges required. Review aged receivable reports and follow up with Tenants for collection. Handle all filing of lease documents, invoices, correspondence, contracts, etc. for the property. Assist in Leasing effort, oversight of Tenant Improvements and Capital projects, as needed. Perform all other duties as directed by Property Manager.