Technical Support/Customer Service RepresentativePermanent
California, Not Specified -Job Simplification
The announced job offer is made public by the firm: Key Skilled Personnel and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of California at the city Not Specified, in the country US - at this current ZipCode:
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Job Overview
Technical Support
Location: Industry, CA
Shift: Monday - Friday, 7:00 AM - 3:45 PM
Pay Range: $20.00 - $21.00
Position Summary:
Leading manufacturer of Tankless Electric Water Heaters seeking a self- starter for a Technical Support position. The primary role of this position is to provide quality technical support and service for customers. Customers include, engineers, architects, manufacturer representatives, wholesalers, contractors and end-users.
Essential Job Duties:
To provide proactive technical support for customers requiring assistance on company products, via telephone calls and emails.
Assisting with product inquiries to insure correct sizing and specifications on applications of company products.
Troubleshooting of company products, offering technical assistance, warranty assistance and solutions to customer needs, including warranty replacement, product returns and evaluations.
Responsible for documentation to support these tasks.
Researching competitor's products as well as the ability to apply that knowledge to offer comparable crosses of company products for customers.
Requirements:
Excellent computer skills (Word, Excel, Outlook) SAP is a plus
Strong phone, written and oral communication skills
Motivated team player
Detail oriented
Problem solving skills
Ability to multitask
Documentation skills/CRM
Plumbing Industry knowledge is a plus
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
Dental insurance
Health insurance
Vision insurance
Schedule:
8 hour shift
Ability to commute/relocate:
City of Industry, CA: Reliably commute or planning to relocate before starting work (Required)
Education:
Associate (Preferred)
Experience:
Customer support: 3 years (Preferred)
SAP: 1 year (Preferred)
Work Location: One location
Location: Industry, CA
Shift: Monday - Friday, 7:00 AM - 3:45 PM
Pay Range: $20.00 - $21.00
Position Summary:
Leading manufacturer of Tankless Electric Water Heaters seeking a self- starter for a Technical Support position. The primary role of this position is to provide quality technical support and service for customers. Customers include, engineers, architects, manufacturer representatives, wholesalers, contractors and end-users.
Essential Job Duties:
To provide proactive technical support for customers requiring assistance on company products, via telephone calls and emails.
Assisting with product inquiries to insure correct sizing and specifications on applications of company products.
Troubleshooting of company products, offering technical assistance, warranty assistance and solutions to customer needs, including warranty replacement, product returns and evaluations.
Responsible for documentation to support these tasks.
Researching competitor's products as well as the ability to apply that knowledge to offer comparable crosses of company products for customers.
Requirements:
Excellent computer skills (Word, Excel, Outlook) SAP is a plus
Strong phone, written and oral communication skills
Motivated team player
Detail oriented
Problem solving skills
Ability to multitask
Documentation skills/CRM
Plumbing Industry knowledge is a plus
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
Dental insurance
Health insurance
Vision insurance
Schedule:
8 hour shift
Ability to commute/relocate:
City of Industry, CA: Reliably commute or planning to relocate before starting work (Required)
Education:
Associate (Preferred)
Experience:
Customer support: 3 years (Preferred)
SAP: 1 year (Preferred)
Work Location: One location
Employer Overview
Key Skilled Personnel
California, Not Specified -- Agency