Technical Support Specialist & Merchant Services & POS SystemPermanent
Texas, Sugar Land - 77478Job Simplification
The announced job offer is made public by the firm: Modisoft Inc. and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Texas at the city Sugar Land, in the country US - at this current ZipCode: 77478
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Job Overview
Job Summary
Technical Support provide operational support and customer service for Payment Processing Services and Point of Sale System. This includes coordination with internal team, boarding and support personnel to successfully board merchants and install POS system and provide Technical Support.
Responsibilities and Duties
Candidate will be responsible for the efficient boarding of all new and existing Transaction Services customers and POS customers. Specialist are engaged with concerned teams at various levels of internal users, including Transaction Services Sales and Implementation teams to fully understand the requirements for each merchant. This position will also coordinate resolution for any processing-related support issues.
Work Responsibilities:
Board new Merchants and setup their Terminals
Build and edit download files on devices
Ordering, Programming and shipping devices to merchants
Familiarity with procedures and functions for all supported terminals.
Answer inbound merchant calls professionally while providing prompt, accurate information
Provide support in resolving technology support issues.
Coordinate between Merchants/Modisoft and Merchant Processing team to provide swift resolution to process-related issues.
Follow up with new merchants to ensure their setup is completed properly and they utilize the services.
Setup POS and Configure payment devices for merchants.
Additional Responsibilities as assigned or requested by management.
Qualifications and Skills
Understanding of transnational services, merchant accounts and/or the credit card processing industry
Ability to solve problems, work in a team environment, and effectively communicate with all levels of stakeholders
1-2 year Prior experience of payment card industry
Bachelor's Degree preferred but not required
Job Type: Full-time
Qualification Questions
You have requested that Indeed ask candidates the following questions:
How many years of Payment Processing Services experience do you have?
Job Type: Full-time
Pay: $19.00 - $30.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Supplemental pay types:
Bonus pay
Ability to commute/relocate:
Sugar Land, TX 77478: Reliably commute or planning to relocate before starting work (Required)
Experience:
Technical support: 1 year (Preferred)
Work Location: One location
Technical Support provide operational support and customer service for Payment Processing Services and Point of Sale System. This includes coordination with internal team, boarding and support personnel to successfully board merchants and install POS system and provide Technical Support.
Responsibilities and Duties
Candidate will be responsible for the efficient boarding of all new and existing Transaction Services customers and POS customers. Specialist are engaged with concerned teams at various levels of internal users, including Transaction Services Sales and Implementation teams to fully understand the requirements for each merchant. This position will also coordinate resolution for any processing-related support issues.
Work Responsibilities:
Board new Merchants and setup their Terminals
Build and edit download files on devices
Ordering, Programming and shipping devices to merchants
Familiarity with procedures and functions for all supported terminals.
Answer inbound merchant calls professionally while providing prompt, accurate information
Provide support in resolving technology support issues.
Coordinate between Merchants/Modisoft and Merchant Processing team to provide swift resolution to process-related issues.
Follow up with new merchants to ensure their setup is completed properly and they utilize the services.
Setup POS and Configure payment devices for merchants.
Additional Responsibilities as assigned or requested by management.
Qualifications and Skills
Understanding of transnational services, merchant accounts and/or the credit card processing industry
Ability to solve problems, work in a team environment, and effectively communicate with all levels of stakeholders
1-2 year Prior experience of payment card industry
Bachelor's Degree preferred but not required
Job Type: Full-time
Qualification Questions
You have requested that Indeed ask candidates the following questions:
How many years of Payment Processing Services experience do you have?
Job Type: Full-time
Pay: $19.00 - $30.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Supplemental pay types:
Bonus pay
Ability to commute/relocate:
Sugar Land, TX 77478: Reliably commute or planning to relocate before starting work (Required)
Experience:
Technical support: 1 year (Preferred)
Work Location: One location
Employer Overview
Modisoft Inc.
Texas, Sugar Land - 77478- Agency