Technical Support Specialist (Level 2) - SeattlePermanent
Washington, Seattle - 98101Job Simplification
The announced job offer is made public by the firm: Genuent and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Washington at the city Seattle, in the country US - at this current ZipCode: 98101
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Technical Support Specialist (Level 2) - Seattle
The Technical Support Specialist II role is a cornerstone of the IT Support team and the greater IT Operations team. As a member of the IT Support team, you are the first point of contact with the IT Department for the majority of the business and as such you have to command not only excellent technical and customer service skills but also professionalism and initiative to get problems resolved quickly and efficiently. Delivering effective business communication should be second nature.
Key Responsibilities:
Providing first and second-level helpdesk support which includes receiving calls, opening and logging helpdesk tickets, addressing issues that can be quickly resolved, and routing/escalating trouble tickets to the appropriate resource
Installing and configuring both Apple Mac and PC hardware and software
Diagnosing and repairing hardware faults for Mac and PC
Responding to calls within agreed time limits and updating tickets for tasks completed
Effectively prioritizing calls to ensure those that have greatest impact on the business are resolved first understand who the VIP and other special users are
Seeking support from Helpdesk Lead and/or Supervisor for calls that pass their due dates, or where more experience is required in resolving a call
Support remote offices, users, and events
Part of on-call rotation
Performing other related duties as assigned
Basic Qualifications: At least 4 years experience in Help Desk Support or an equivalent combination of education and experience in an similarly fast-paced environment
Proven verbal and written communication skills, able to clearly communicate steps to resolve end users issues
Proficient in Mac OSX 11, 10.15, 10.14 and 10.13 in an Active Directory Environment
Strong knowledge of Current Windows Operating Systems up to and including Windows 10
Experience with MS Office 365 and desktop suite for Mac and Windows, particularly Outlook and Excel
Experience with Microsoft Active Directory Administration
Basic understanding of Network Protocols (TCP/IP, DNS, DHCP etc.)
Knowledge of Mail clients - Outlook desktop clients, OWA, Mobile Mail Clients
Proven Customer Service mentality and strong multitasking ability
Smartphone support experience
Proven problem solving and root cause analytical capabilities
Positive working attitude and be a committed team player
Preferred Qualifications: Experience deploying Apple and PC computers. (JAMF or Intune)
Proven ability to document issue resolution for helpdesk knowledgebase
Experience with Adobe Creative Cloud
Experience with AV software and technology deployment (such as Zoom)
Innovative, solutions-oriented
Yes Attitude: Experience in navigating high-pressure encounters and last-minute changes
Job Types: Full-time, Contract
Salary: $30.00 - $35.00 per hour
Schedule:
8 hour shift
Work Location: One location
The Technical Support Specialist II role is a cornerstone of the IT Support team and the greater IT Operations team. As a member of the IT Support team, you are the first point of contact with the IT Department for the majority of the business and as such you have to command not only excellent technical and customer service skills but also professionalism and initiative to get problems resolved quickly and efficiently. Delivering effective business communication should be second nature.
Key Responsibilities:
Providing first and second-level helpdesk support which includes receiving calls, opening and logging helpdesk tickets, addressing issues that can be quickly resolved, and routing/escalating trouble tickets to the appropriate resource
Installing and configuring both Apple Mac and PC hardware and software
Diagnosing and repairing hardware faults for Mac and PC
Responding to calls within agreed time limits and updating tickets for tasks completed
Effectively prioritizing calls to ensure those that have greatest impact on the business are resolved first understand who the VIP and other special users are
Seeking support from Helpdesk Lead and/or Supervisor for calls that pass their due dates, or where more experience is required in resolving a call
Support remote offices, users, and events
Part of on-call rotation
Performing other related duties as assigned
Basic Qualifications: At least 4 years experience in Help Desk Support or an equivalent combination of education and experience in an similarly fast-paced environment
Proven verbal and written communication skills, able to clearly communicate steps to resolve end users issues
Proficient in Mac OSX 11, 10.15, 10.14 and 10.13 in an Active Directory Environment
Strong knowledge of Current Windows Operating Systems up to and including Windows 10
Experience with MS Office 365 and desktop suite for Mac and Windows, particularly Outlook and Excel
Experience with Microsoft Active Directory Administration
Basic understanding of Network Protocols (TCP/IP, DNS, DHCP etc.)
Knowledge of Mail clients - Outlook desktop clients, OWA, Mobile Mail Clients
Proven Customer Service mentality and strong multitasking ability
Smartphone support experience
Proven problem solving and root cause analytical capabilities
Positive working attitude and be a committed team player
Preferred Qualifications: Experience deploying Apple and PC computers. (JAMF or Intune)
Proven ability to document issue resolution for helpdesk knowledgebase
Experience with Adobe Creative Cloud
Experience with AV software and technology deployment (such as Zoom)
Innovative, solutions-oriented
Yes Attitude: Experience in navigating high-pressure encounters and last-minute changes
Job Types: Full-time, Contract
Salary: $30.00 - $35.00 per hour
Schedule:
8 hour shift
Work Location: One location
Employer Overview
Genuent
Washington, Seattle - 98101- Agency