Technical Support Specialist - Colorado, Golden

The announced job offer is made public by the firm: UnitedHealth Group and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Colorado at the city Golden, in the country US - at this current ZipCode: 80401

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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

• Provide Corporate office and clinic onsite support for end user devices on Windows 7 and later platforms
• Work with end-users at 25+ clinics to improve their ability to utilize device capabilities, determine problems and develop appropriate solutions
• Consistently exhibit behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Work with appropriate IT staff to implement solutions which will meet or exceed customer expectations
• Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations including Smart phones
• Develop test plans and assists with application and hardware testing as needed
• Respond accordingly to reports of trouble (includes all voice, data, desktop, smart phones and network issues) as presented by the Service Desk
• Contact user about the problem and schedules problem resolution
• Resolve problem or verifies resolution status with outside or contract vendor
• Update ticket with problem resolution and follows up with user
• Ensure proper ticket communication protocol including announcing arrival, work performed, status and departure
• Assist in cable installations by outside contractors
• Perform adds, moves and changes (maintenance and support) on PC equipment including laptops and Smart phones
• Assist the Network team in maintaining LAN and WAN if needed
• Install and Configure Printers as necessary
• Assist in installations and moves of departments and facilities
• Assist remote users
• Uses, protects, and discloses patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Performs additional duties as assigned
• Ability to potentially work off hours as needed
• This role is onsite in Golden, CO (role requires 70% local travel)

KNOWLEDGE, SKILLS, ABILITIES:

• Ability to work from ticket management system with little supervision
• Ability to think logically and use problem-solving skills
• Ability to work with very detailed information
• Ability to work with other employees in determining the nature of equipment problem
• Ability to handle fluctuating volumes of work and prioritize to meet deadlines and needs of the user community
• Current driver's license, car insurance and a dependable vehicle

PHYSICAL REQUIREMENTS IN ACCORDANCE WITH ADA:

• Carrying/Lifting: Up to 50 lbs
• Standing, Sitting, Walking: Up to 8 hours per day
• Repetitive Motion: Keyboard activity, telephone use, 10-key punch
• Visual Acuity: Required to view reports and computer monitor
• Other: Climbing 6' ladder

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's Degree (or higher) OR 2+ years of equivalent technical support experience
• 2+ years of experience in desktop and laptop troubleshooting
• Reliable transportation and valid driver's license
• Ability to lift/carry up to 50 pounds
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• 2+ years of experience with Microsoft Software Office Suite
• Knowledge of Active Directory and Citrix

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Colorado Residents Only: The salary range for Colorado residents is $18.17 to $32.26. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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