Technical Support Specialist (ADAS)Permanent
Not Specified, Not Specified -Job Simplification
The announced job offer is made public by the firm: Autel North America and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Not Specified at the city Not Specified, in the country US - at this current ZipCode:
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Job Overview
_Tech Support - Automotive _
Rapidly growing international automotive diagnostic tool manufacturer seeking _Technical Support Specialist and Customer Phone Representative with automotive repair experience._
Autel North America is headquartered in Port Washington, NY and is the distribution hub for the North American market (US/CANADA). Autel Automotive Intelligence handles the development, manufacturing, and marketing of diagnostic tools, equipment, and accessories in the automotive aftermarket.
Autel is focused on our Customer Support Teams and how well we can answer our customer questions and complete our customer requests. If you have the base automotive knowledge, we can teach you the skills to succeed in our growing business.
Responsibilities include, but are not limited to:
-Communicate with customers via email, live chats, and telephone .
-Provide technical support to end users and dealers for our automotive service tools, including _code readers, diagnostic scanners and ADAS Calibration_ _tools and frames._
-Assist end users with tool questions like how to perform software updates, tool registration, questions for proper operation of tools, tool warranty, and repair procedures.
-Will work with large existing Technical Support Team to learn our company procedures to provide optimal customer support via phone, chat and email.
-Opportunities to perform R&D testing with our products on vehicles.
Qualifications:
-At least five years working knowledge of body, chassis, power train and computer systems on domestic, European, and Asian vehicles.
-Excellent customer service skills over telephone, email, and live chats.
_-Three years (minimum) experience as automotive repair technician required!_
-ASE Certifications a plus.
-Must have computer skills.
-Must have excellent verbal and written communication skills.
-Must have experience in network and printer troubleshooting.
-Be able to handle fast-paced environment.
-Maintain positive attitude.
-Spanish speaking a plus!
_ Hands-on training will be provided! _
_ 100% of Medical/Dental/Vision Benefit Premiums paid by Autel _
Full Time Hours: Our hours of operation are Monday-Friday 9:00 AM-6:00 PM
_(1 hour lunch break)_
_ Salary is based on experience _
Benefit Conditions:
Waiting period may apply
Only full-time employees eligible
This Job Is:
A job for which military experienced candidates are encouraged to apply
Open to applicants who do not have a high school diploma/GED
A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
A job for which all ages, including older job seekers, are encouraged to apply
Open to applicants who do not have a college diploma
A job for which people with disabilities are encouraged to apply
Work Remotely
Yes
This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Detail-oriented -- would rather focus on the details of work than the bigger picture
Achievement-oriented -- enjoys taking on challenges, even if they might fail
Autonomous/Independent -- enjoys working with little direction
Innovative -- prefers working in unconventional ways or on tasks that require creativity
High stress tolerance -- thrives in a high-pressure environment
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Monday to Friday
COVID-19 considerations:
Hand sanitizer stations are located throughout the building.
Work Location: Remote
Rapidly growing international automotive diagnostic tool manufacturer seeking _Technical Support Specialist and Customer Phone Representative with automotive repair experience._
Autel North America is headquartered in Port Washington, NY and is the distribution hub for the North American market (US/CANADA). Autel Automotive Intelligence handles the development, manufacturing, and marketing of diagnostic tools, equipment, and accessories in the automotive aftermarket.
Autel is focused on our Customer Support Teams and how well we can answer our customer questions and complete our customer requests. If you have the base automotive knowledge, we can teach you the skills to succeed in our growing business.
Responsibilities include, but are not limited to:
-Communicate with customers via email, live chats, and telephone .
-Provide technical support to end users and dealers for our automotive service tools, including _code readers, diagnostic scanners and ADAS Calibration_ _tools and frames._
-Assist end users with tool questions like how to perform software updates, tool registration, questions for proper operation of tools, tool warranty, and repair procedures.
-Will work with large existing Technical Support Team to learn our company procedures to provide optimal customer support via phone, chat and email.
-Opportunities to perform R&D testing with our products on vehicles.
Qualifications:
-At least five years working knowledge of body, chassis, power train and computer systems on domestic, European, and Asian vehicles.
-Excellent customer service skills over telephone, email, and live chats.
_-Three years (minimum) experience as automotive repair technician required!_
-ASE Certifications a plus.
-Must have computer skills.
-Must have excellent verbal and written communication skills.
-Must have experience in network and printer troubleshooting.
-Be able to handle fast-paced environment.
-Maintain positive attitude.
-Spanish speaking a plus!
_ Hands-on training will be provided! _
_ 100% of Medical/Dental/Vision Benefit Premiums paid by Autel _
Full Time Hours: Our hours of operation are Monday-Friday 9:00 AM-6:00 PM
_(1 hour lunch break)_
_ Salary is based on experience _
Benefit Conditions:
Waiting period may apply
Only full-time employees eligible
This Job Is:
A job for which military experienced candidates are encouraged to apply
Open to applicants who do not have a high school diploma/GED
A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
A job for which all ages, including older job seekers, are encouraged to apply
Open to applicants who do not have a college diploma
A job for which people with disabilities are encouraged to apply
Work Remotely
Yes
This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Detail-oriented -- would rather focus on the details of work than the bigger picture
Achievement-oriented -- enjoys taking on challenges, even if they might fail
Autonomous/Independent -- enjoys working with little direction
Innovative -- prefers working in unconventional ways or on tasks that require creativity
High stress tolerance -- thrives in a high-pressure environment
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Paid time off
Referral program
Vision insurance
Schedule:
8 hour shift
Monday to Friday
COVID-19 considerations:
Hand sanitizer stations are located throughout the building.
Work Location: Remote
Employer Overview
Autel North America
Not Specified, Not Specified -- Agency