Technical Support Representative - Abilene/San Angelo - RemotePermanent
Texas, Abilene - 79601Job Simplification
The announced job offer is made public by the firm: Cocolevio LLC and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Texas at the city Abilene, in the country US - at this current ZipCode: 79601
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Who we are...
Cocolevio is a modern technology solutions company, and our vision is to enable a future where all businesses - whether large or small - have the modern technology they need to be competitive and successful in their industry. Visit our website at to learn more about what we do.
Who we're looking for...
We are looking for Inbound Call Center Agents to handle incoming calls from customers for a large technology firm. Bring your experience in customer service and the desire to be part of a helpful team.
ALL APPLICANTS MUST BE ABLE TO SHOW PROOF OF COVID-19 VACCINATION
What we offer...
Competitive Pay
7-Week Paid Training Program
Always 2 Consecutive days off at a time.
Consistent shift assignment during each 3-month Rotation for a steady schedule.
Benefits include PTO, Life Insurance, Health Insurance, Dental & Vision after 60-days of employment.
What you'll do...
In this position, you will be responsible for receiving calls from customers and then providing excellent customer service. You will answer questions and troubleshoot customer issues in a timely and efficient manner. You will address both product and service issues with the customer as you to attempt to find a resolution by:
Providing first Level Technical Support on computing products and/or peripherals.
Use troubleshooting techniques and tools to identify technical defects/issues.
Assign incidents in line with documented guidelines and procedures.
Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated from the issue to the solution.
Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database.
Required Skills & Qualifications:
Exceptional customer service skills with a sincere desire and willingness to help.
Ability to communicate in a patient and courteous manner while focusing on customer needs.
Capable of handling stressful situations while professionally managing a frustrated customer.
Strong problem-solving and troubleshooting skills using operational and diagnostic procedures.
An outstanding work ethic.
Preferred Skills & Qualifications:
1+ Years of previous Customer Service Experience
1+ Years of IT Helpdesk Experience
High School Diploma or Equivalent
Remote Opportunity
Must have a distraction-free, quiet, and secure working location
Proof of required internet speed test result
Computer Equipment Provided
24-hour/7-day Call Center Format
8-hour Shifts
Shift Rotation every 3 months.
COVID-19 considerations: Interview is also completed remotely.
Cocolevio LLC is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Principals only. No agency/recruiters, please.
Job Type: Full-time
Pay: $13.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Night shift
Weekend availability
Experience:
Customer support: 1 year (Required)
iOS: 1 year (Preferred)
Windows: 1 year (Preferred)
Work Location: Remote
Cocolevio is a modern technology solutions company, and our vision is to enable a future where all businesses - whether large or small - have the modern technology they need to be competitive and successful in their industry. Visit our website at to learn more about what we do.
Who we're looking for...
We are looking for Inbound Call Center Agents to handle incoming calls from customers for a large technology firm. Bring your experience in customer service and the desire to be part of a helpful team.
ALL APPLICANTS MUST BE ABLE TO SHOW PROOF OF COVID-19 VACCINATION
What we offer...
Competitive Pay
7-Week Paid Training Program
Always 2 Consecutive days off at a time.
Consistent shift assignment during each 3-month Rotation for a steady schedule.
Benefits include PTO, Life Insurance, Health Insurance, Dental & Vision after 60-days of employment.
What you'll do...
In this position, you will be responsible for receiving calls from customers and then providing excellent customer service. You will answer questions and troubleshoot customer issues in a timely and efficient manner. You will address both product and service issues with the customer as you to attempt to find a resolution by:
Providing first Level Technical Support on computing products and/or peripherals.
Use troubleshooting techniques and tools to identify technical defects/issues.
Assign incidents in line with documented guidelines and procedures.
Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated from the issue to the solution.
Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating customer database.
Required Skills & Qualifications:
Exceptional customer service skills with a sincere desire and willingness to help.
Ability to communicate in a patient and courteous manner while focusing on customer needs.
Capable of handling stressful situations while professionally managing a frustrated customer.
Strong problem-solving and troubleshooting skills using operational and diagnostic procedures.
An outstanding work ethic.
Preferred Skills & Qualifications:
1+ Years of previous Customer Service Experience
1+ Years of IT Helpdesk Experience
High School Diploma or Equivalent
Remote Opportunity
Must have a distraction-free, quiet, and secure working location
Proof of required internet speed test result
Computer Equipment Provided
24-hour/7-day Call Center Format
8-hour Shifts
Shift Rotation every 3 months.
COVID-19 considerations: Interview is also completed remotely.
Cocolevio LLC is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Principals only. No agency/recruiters, please.
Job Type: Full-time
Pay: $13.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Night shift
Weekend availability
Experience:
Customer support: 1 year (Required)
iOS: 1 year (Preferred)
Windows: 1 year (Preferred)
Work Location: Remote
Employer Overview
Cocolevio LLC
Texas, Abilene - 79601- Agency