Technical Support, Customer ServicePermanent
Wisconsin, Burlington - 53105Job Simplification
The announced job offer is made public by the firm: Astec Industries and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Wisconsin at the city Burlington, in the country US - at this current ZipCode: 53105
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
At Astec-Burlington, Formerly known as RexCon, our mission is to design, build, and capitalize on the most innovative solutions and products for the industries and customers we serve globally. Our employees thrive in a safe and team-oriented work environment where they are empowered to make suggestions for operational and sustainability enhancements. With safety as our first core value, we take pride in developing talent and invest in training, protective equipment, and technology for continuous improvement. If you share our dedication to advancement and quality services, we'd love to have you join us at Astec-Burlington, Formerly known as RexCon!
The Technical Support, Customer Service position's primary responsibility is to support Rexcon customers via phone, to diagnose and resolve equipment issues of a mechanical, electrical, or controls/programming nature. Experience with Rexcon and/or concrete production equipment and best practices are highly preferred but not required in applying for this position. The Technical Support, Customer Service position earns a starting hourly rate of $24.00 - $26.00 depending on experience.
What You'll Do:
• Assist Customers through phone and internet connection, with problems regarding concrete equipment and related products including electrical and controls support and training.
o Ability to explain the use of a multimeter for testing electrical issues
o Ability to read and explain Schematic plans for electrical controls and corresponding locations on the plant
• Assist customers through phone and internet with mechanical problems on concrete plants
o Ability to read and interpret mechanical schematics and drawings for equipment
• Understand and explain basic concrete batching process to new customers
• Listen to customer concerns and work to find solutions to fulfill the customer's needs
• Work with programmers to help advance the software making the customer experience smoother and easier
• Report issues and customer requests to the programming department as needed to resolve bugs within the programming software or other enhancements needed
• Coordinate with the manager of field service to schedule field service technicians at customer request
• Work with the parts department to fulfill customer requests
• Document issues customers are having and be able to discuss internal fixes
• Ability and desire to learn new skills
• Ability to work alone and within a group
Why You'll Love Working for Us:
Health, Dental, Vision- Day 1 Eligibility
Life, and Spousal Insurance
Health Savings and Flexible Spending Accounts
Short-Term and Long-Term Disability
401(k) with Company Match
PTO
Employee Wellness Programs, Tuition Aid, and Employee Assistance
What We Need from You:
Minimum 2-year technical degree in mechanics or electronics preferred
Minimum of 2 years in a technical and mechanical support role preferred
Strong customer service
Strong electronical background
Excellent phone etiquette- must be comfortable talking to customers
Experience with Rexcon and/or concrete production equipment and best practices is highly preferred but not required in applying for this position
Knowledge of Microsoft Office (Word, Excel, Outlook)
Knowledge of Allen Bradley software for Programming SLC PLCs a plus
Experience logging in remotely to customers' PC's a plus (Fixme.it, TeamViewer)
Office-based only
Text "ASTEC" to 25000 to Apply!!
ASTEC is a Drug Free Workplace, Affirmative Action, and Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
The Technical Support, Customer Service position's primary responsibility is to support Rexcon customers via phone, to diagnose and resolve equipment issues of a mechanical, electrical, or controls/programming nature. Experience with Rexcon and/or concrete production equipment and best practices are highly preferred but not required in applying for this position. The Technical Support, Customer Service position earns a starting hourly rate of $24.00 - $26.00 depending on experience.
What You'll Do:
• Assist Customers through phone and internet connection, with problems regarding concrete equipment and related products including electrical and controls support and training.
o Ability to explain the use of a multimeter for testing electrical issues
o Ability to read and explain Schematic plans for electrical controls and corresponding locations on the plant
• Assist customers through phone and internet with mechanical problems on concrete plants
o Ability to read and interpret mechanical schematics and drawings for equipment
• Understand and explain basic concrete batching process to new customers
• Listen to customer concerns and work to find solutions to fulfill the customer's needs
• Work with programmers to help advance the software making the customer experience smoother and easier
• Report issues and customer requests to the programming department as needed to resolve bugs within the programming software or other enhancements needed
• Coordinate with the manager of field service to schedule field service technicians at customer request
• Work with the parts department to fulfill customer requests
• Document issues customers are having and be able to discuss internal fixes
• Ability and desire to learn new skills
• Ability to work alone and within a group
Why You'll Love Working for Us:
Health, Dental, Vision- Day 1 Eligibility
Life, and Spousal Insurance
Health Savings and Flexible Spending Accounts
Short-Term and Long-Term Disability
401(k) with Company Match
PTO
Employee Wellness Programs, Tuition Aid, and Employee Assistance
What We Need from You:
Minimum 2-year technical degree in mechanics or electronics preferred
Minimum of 2 years in a technical and mechanical support role preferred
Strong customer service
Strong electronical background
Excellent phone etiquette- must be comfortable talking to customers
Experience with Rexcon and/or concrete production equipment and best practices is highly preferred but not required in applying for this position
Knowledge of Microsoft Office (Word, Excel, Outlook)
Knowledge of Allen Bradley software for Programming SLC PLCs a plus
Experience logging in remotely to customers' PC's a plus (Fixme.it, TeamViewer)
Office-based only
Text "ASTEC" to 25000 to Apply!!
ASTEC is a Drug Free Workplace, Affirmative Action, and Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Employer Overview
Astec Industries
Wisconsin, Burlington - 53105- Agency