Technical Service RepresentativePermanent
Connecticut, Wethersfield - 06109Job Simplification
The announced job offer is made public by the firm: Xerox and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Connecticut at the city Wethersfield, in the country US - at this current ZipCode: 06109
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion.
This position is responsible for providing a superior customer experience while reducing customer downtime by providing remote hardware, software and network technical support solutions to internal and external customers & partners.
Requirements:
Provide an excellent customer experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the customer
Solve customer hardware, software and networking problems at first contact using Xerox systems, CareAR and/or software tools as appropriate
Proactively communicate the benefits of diagnosing and resolving issues
Resolve incoming customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
Contribute to knowledge systems to enhance solutions provided to customers
Provide feedback on policies and procedures to continuously improve customer experience
Maintain product & software knowledge
Performance focused - measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
Qualifications:
Technical support experience is preferred
Solid problem-solving skills - experience with troubleshooting technology issues such as mobile devices, software, computers, printers, etc. is a plus
Able to communicate effectively - listening, written & verbal
Ability to deliver results independently and as a part of a team
Critical thinking and decision making
Ability to multitask effectively with attention to detail
Prior 'support center' experience is a plus
High level of achievement and self-motivation
Job Type: Full-time
Salary: From $20.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Work Location: Hybrid remote in Wethersfield, CT 06109
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion.
This position is responsible for providing a superior customer experience while reducing customer downtime by providing remote hardware, software and network technical support solutions to internal and external customers & partners.
Requirements:
Provide an excellent customer experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the customer
Solve customer hardware, software and networking problems at first contact using Xerox systems, CareAR and/or software tools as appropriate
Proactively communicate the benefits of diagnosing and resolving issues
Resolve incoming customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
Contribute to knowledge systems to enhance solutions provided to customers
Provide feedback on policies and procedures to continuously improve customer experience
Maintain product & software knowledge
Performance focused - measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
Qualifications:
Technical support experience is preferred
Solid problem-solving skills - experience with troubleshooting technology issues such as mobile devices, software, computers, printers, etc. is a plus
Able to communicate effectively - listening, written & verbal
Ability to deliver results independently and as a part of a team
Critical thinking and decision making
Ability to multitask effectively with attention to detail
Prior 'support center' experience is a plus
High level of achievement and self-motivation
Job Type: Full-time
Salary: From $20.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Work Location: Hybrid remote in Wethersfield, CT 06109
Employer Overview
Xerox
Connecticut, Wethersfield - 06109- Agency