Technical Customer Support Specialist (Remote) - Georgia, Atlanta

The announced job offer is made public by the firm: Stord and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Georgia at the city Atlanta, in the country US - at this current ZipCode: 30301

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Stord's mission is to make supply chains a competitive advantage with best-in-class port-to-porch logistics combined with the integrated technology that brands need to connect, orchestrate, and optimize their supply chains. We've pioneered Cloud Supply Chain, which combines all of the digital and physical elements of logistics that leading businesses need in a unified offering. With Cloud Supply Chain, Stord is enabling companies to compete and grow with world-class logistics - including warehousing, freight and fulfillment - in a single, integrated platform that's available exactly when and where they need it. Hundreds of B2B and B2C companies like Body Armor, Advanced AutoParts and Dollar General use Stord to make their supply chains perform with the speed, flexibility and ease of the cloud. Our rapidly growing team is headquartered in the heart of Atlanta's vibrant tech community and is led by former operators from Amazon, XPO, Ryder, Coyote, Convoy, and Manhattan Associates. Stord is backed by over $325M in funding from Kleiner Perkins, BOND, Founders Fund, D1 Capital, Salesforce Ventures, Susa Ventures, Lux Capital, Lineage Logistics, and Franklin Templeton Investments at a unicorn valuation of over $1.3 billion. Come help us help businesses out-deliver their competition with Cloud Supply Chain. About the Technical Customer Support Specialist Position: We are looking for a Technical Customer Support Specialist who will be the first line of contact for customers who have both operational and technical questions. This is a varied role that will involve supporting existing clients, proactively resolving problems, as well as supporting new partners who are getting used to the Stord platform. Technical Support Specialists will be interacting with our customers and partners directly, as well as in writing, as such will require excellent written and verbal communication skills. This is a great entry role for a customer obsessed technically minded person to learn about Supply chain! What You'll Do: Communicate clearly and effectively with internal and external customers to understand and resolve technical and non-technical issues Use API clients (Postman) to test and troubleshoot API endpoints Investigate, diagnose and resolve technical issues, escalating them to the appropriate team where necessary with clear documentation Maintain Stord's reputation as a highly responsive and customer obsessed organization, staying in front of potential issues where possible, and resolving customer issues in a timely fashion Collaborate with Customer Success, Product Management, Integrations, Warehouse Excellence, Freight and Engineering teams to continually improve our customer service and product based on customer feedback Monitor error logs for integrations and data, proactively resolving errors and driving root cause resolution What You'll Need: Bachelor's Degree, ideally in Computing, Supply Chain or a related field 1+ years in a customer facing software support role Ideally at a B2B SaaS company (internship experience does count!) Experience supporting warehousing/fulfillment center software A general knowledge of IT systems and infrastructure with an ability to learn new tools and areas quickly. Keen interest in software development (any experience with software development would be beneficial) Ability to provide high quality service delivery and customer satisfaction Ability to communicate clearly and effectively with technical and non-technical staff Experience working with: Helpdesk Software (Zendesk, JIRA etc.) CRM Software (Salesforce, HubSpot) Either Postman, Integrations Software (Boomi, Mulesoft, etc.), or SQL Bonus Points: Bonus points for B2B Supply Chain SaaS support experience Bonus points for experience in Postman, Boomi, AND SQL Culture Snapshot: Our team is passionate about sitting at the intersection of enterprise technology and global logistics. The Stord company culture is electric, and we are proud to offer a career experience that will make you excited to come to work every day. We are creating an environment of continuous improvement through collaboration and diverse thinking by solving challenging problems and working with talented and smart colleagues. At Stord you will have daily opportunities to learn and inspire those around you. You will be surrounded by a team of self-starters who are motivated to have an impact through driving results. Below are a few perks of joining our team: Competitive salary and bonus Friendly, Passionate, and Intelligent Employee Base Creative Problem Solving and Entrepreneurial Thinking Fast-Paced Environment Low-Ego, Solution-Driven Culture Community Involvement and Volunteer Opportunities Employee Resource Groups: Women of Stord, JEDI (Justice, Equity, Diversity, & Inclusion), Stord-Serves, & More Benefits: 401(k) Medical, Dental, and Vision Insurance Life and Disability Insurance Health Savings Account (HSA) option Employee Assistance Program (EAP) - Mental Health Resources Paid Parental Leave Gym Stipend Flexible PTO Paid holidays And more! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.