Technical Customer Support Engineer- MFG - California, San Diego

The announced job offer is made public by the firm: 3DS Dassault Systems and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of California at the city San Diego, in the country US - at this current ZipCode: 92140

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Imagine new horizons . Do you have dreams? Do you enjoy a challenge? Here at DASSAULT SYSTEMES, we empower people with passion to change the world. Let us open new horizons together with the power of 3DEXPERIENCE virtual universe! We offer training and development to help you achieve your goals as a Technical Customer Support Engineer- MFG DELMIAWorks Means Manufacturing. Our award winning software was born on the shop floor and has been evolving for over 30 years to become a leader in MES and ERP software for manufacturers. We leverage our experience with manufacturing to make internationally renowned software that solves complex problems for our customers. Our software helps run almost all aspects of a manufacturing business. From quoting to shipping, accounting to inventory, to communicating with manufacturing machines, we enable our customers to effectively and efficiently run their business via our desktop, mobile, and web- based software. Our Technical Customer Support MES, MFG, Accounting, System Admin team has an immediate openings in Paso Robles, CA, Woodland Hills CA, San Diego CA, Waltham MA, Johnston, RI What will your role be? A User Assistance Engineer comes in each day and provides phone, email, and chat technical support to customers in their use of the DELMIA Works MES modules. Support includes user education, bug reporting, suggestions on how to utilize the software, and back end data analysis/troubleshooting. Applying knowledge of ERP software and its functions when working in support of customer's needs/issues Independently perform back end analysis of issues being reported, while using their expertise, experience and judgment on matters that have great financial impact to our customers, which in turn can impact DELMIAWorks bottom line. In your day-to-day you will: Reading/understanding source code and utilizing software knowledge/experience, to confirm whether root cause of an issue is a bug in the software or a data related problem. When a bug is determined, duplicates issue after identifying root cause, then tests bug through multiple versions and creates a bug write up for Dev. When the issue is data related, develops a plan of action to deliver to the customer to correct the issue through use of front end software, back end data dictionary and metadata tools, or through developing custom scripts or reports. Stay calm and composed in stress inducing situations The challenges ahead . Writes KMS Articles: For article writing, techs are responsible to utilize their own knowledge of the software, industry best practices, and professional experience in areas of manufacturing and finance. Build out content through creative thinking to derive steps and solutions to document in these articles that cover topics that are not included in other help files and documentation. Assists peers with their caseload either through mentoring on topics they are more familiar with, or through brainstorming ideas. Works through self-directed continued education on advanced topics, as well as new modules and features. Your key success factors? High School diploma or GED required; Bachelor's degree in Computer Science, Engineer, Mathematics, Accounting, or related field preferred 6 months to 3 years of relative work experience - is desired Working knowledge of Manufacturing and Distribution principles and systems Experience with Bills of Material, Work Orders, and Material Requirements Planning is preferred Experience with manufacturing and business principles and systems A solid understanding of Windows' desktop applications Ability to communicate effectively orally and in writing with customers and associates at all levels, including management Must be detail-oriented with ability to adjust in a dynamic environment Strong analytical skills: must be able to define problems, collect data, establish facts, and draw valid conclusion