Tax Information Specialist 1, In-training - Washington, Olympia

The announced job offer is made public by the firm: State of Washington and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Washington at the city Olympia, in the country US - at this current ZipCode: 98504

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Would you like to start a career built on the foundation of helping others? One of our goals at the Department of Revenue is to provide outstanding customer service and few positions focus on this goal more directly than a Tax Information Specialist 1 within our Telephone Information Center. The Telephone Information Center, within the Taxpayer Services Division, is a close-knit team of fun and innovative people who are excited to work together to make a difference for Washington taxpayers and business owners. We believe building relationships empowers success. If you enjoy helping others navigate through change and have a real knack for explaining things over the phone so all understand, this is the position for you! We are seeking to fill several Tax Information Specialist 1, In-training positions to join this team that values ideas, works together to solve problems and continuously seek ways to improve customer service. Candidate screening will begin as early as October 20, 2022 and the hiring authority may exercise the option to make a hiring decision at any time after. It will be to the applicant's advantage to submit materials as soon as possible. Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness. Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work. As a Tax Information Specialist in this high-volume call center, you will assist businesses or their representative over the phone and in-person with business licensing, complex tax questions, and their overall reporting and filing experience. Your duties will include: Responding to a high volume of phone calls from taxpayers and accounting professionals pertaining to tax liability, reporting responsibilities, and filing classifications. Advising customers on their rights and responsibilities as a taxpayer. Independently researching and investigating all available tax literature to respond to customer inquiries consistently and with correct information. Providing direction and guidance to customers on how to find and complete forms, including use of online forms and internet resources. You will help thousands of customers, some from all over the world, with their business filing responsibilities by assisting them with our online filing system and educating them on Department of Revenue laws, rules, and policies. We are looking for an experienced customer service professional who projects enthusiasm and a positive attitude. This position is an opportunity to collaborate and build strong relationships while sustaining an idea driven environment through mutually beneficial customer service and support. You must have strong communication skills with a knowledge and ability to assist a diverse clientele. Telework Option - Full-time telework is available for this position, however, the official duty station for this position is the Tumwater Office. The incumbent may be required to report to the office occasionally for training and equipment issue/upgrade while observing the guidelines of our safe re-entry program. This position may be filled at the Tax Service Representative 1 (TSR1) level with an in-training plan to the Tax Information Specialist 1 (TIS1) level. If you are not familiar with our in-training opportunities, you will follow a detailed in-training plan for 12 months to gain skills needed to be successful. Once you have successfully completed the in-training period, you will advance to the Tax Information Specialist 1 (TIS1) level and the full scope of responsibilities. To qualify as a Tax Service Representative 1 ($2890 to $3734 per month): One year of experience as a Customer Service Specialist 2 or 3 AND experience answering calls in the following skillsets: BLS Call Center, BLS Password, BLS Renewals, Reseller Permits, E-file, Streamline Sales Tax, and No Business Tax Return. OR Two years of college course work, involving major study in business administration, accounting, public administration, political science, law or closely allied field. OR Two years of experience in the field of personal finance, law enforcement, adjustment of claims, collection of civil debts or other directly related field. OR To qualify as a Tax Information Specialist 1 ($3,246 to $4,216 per month): A Bachelor's degree in business or public administration, accounting, public finance or closely allied field AND one year of professional experience in Washington State tax administration, tax auditing or tax collection. Additional qualifying experience, such as accounting, bookkeeping or other Washington State excise tax return preparation may substitute, year for year, for education. OR Two (2) years as a Tax Service Representative. Don't know Washington State tax or licensing? Don't worry - we'll teach you! Note for all levels: Fluency in Spanish (written and verbal) may qualify you for a dual-language designation. To be considered Complete your online application in detail, as it will be used as your initial resume. Attach a cover letter explaining how you meet the qualifications. Provide three professional references. You must include current phone numbers and email addresses. Note - Incomplete applications and applications received without requested attachments may be disqualified. To take advantage of Veteran's preference please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and birth date before attaching. Questions? Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at or give me a call . Per Governor Inslee's Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated no later than October 18, 2021. Your vaccine status will be verified after a conditional job offer is made. Please reach out to the Human Resources Office at if you need information on medical or religious accommodation. At Revenue, we put employee safety first and foremost. This is why we will use every resource possible to ensure this hiring process stays within the current guidelines related to COVID-19. If selected to move forward, please be aware interviews may be conducted virtually using a webcam teleconferencing method. Human Resources may use referrals from this recruitment to help fill future similar vacancies for up to six months. Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA). The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply. If you need help during the application process, please call the Human Resources Office at . Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-.