Systems Engineer Support - Hybrid - Ohio, Maumee

The announced job offer is made public by the firm: New Era Technology and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Engineering and the jobs location is in the state of Ohio at the city Maumee, in the country US - at this current ZipCode: 43537

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Description:

Systems Engineer Support - Hybrid

Full Benefits

Medical

Dental

Vision

401K with a match

28 paid days off to start - including Holidays

5 different Flexible Spending account options

Join New Era's growing team and experience a corporate culture that promotes personal and professional development. New Era Technology is a global IT integrator with 2,500+ employees delivering Collaboration, Cloud, Data Networking, Security, Large Venue, and Corporate AV and Managed Service Solutions to more than 9,000 customers. We are looking for team members to contribute to and deliver our mission to securely connect people, places, and information in a rapidly changing digital world. Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions. At this time we are not sponsoring any work visas.

Requirements:

System Engineer Support - Hybrid is responsible for the delivery of high-quality IT technical professional services to our clientele. These services may include on-site and/or remote troubleshooting and support for clients with various network technologies and installation and integration. Systems Engineer Support must demonstrate superior proficiency in performance of these services. Dedication to quality and customer satisfaction are critical success factors for this position.

PRIMARY DUTIES INCLUDE BUT ARE NOT LIMITED TO:

Customer Satisfaction - Through delivery of Top-Quality professional Services - our ultimate responsibility is the delivery of professional services to the satisfaction of our customers.

Productivity - Optimizing productivity while assigned to Support tasks, and working with management to minimize unassigned, or non-productive time.

Problem Solving and Escalation - The diagnosis and resolution of unexpected and challenging problems are among the Engineer's primary responsibilities. A reasonable time period for the resolution of these problems should be determined jointly between the Engineer and Manager. Upon exceeding a reasonable time limit, the Engineer will be responsible for escalating the problem to Management for determination as to how to proceed.

Customer Relations - The Engineer must be professional and courteous at all times. Stressful and difficult situations may arise, but the Engineer is required to maintain a professional demeanor.

Training/Personal Development - Pursuit of ongoing training and continuing technical education is critical to maintain Engineer's knowledge level current with new technology, and to serve as an expert resource to our clients.

GENERAL POLICIES & PRACTICES:

Timekeeping / Reporting Requirements - Engineer is responsible for tracking of the hours spent in their workday (billable and non-billable), as well as reporting details related to all services performed.

Scheduling and Time Management - Assignment Supervisor (Customer Service, Manager, etc.) will be responsible for setting and maintaining scheduled events for all Engineers.

Availability and Accessibility Requirement - Our standard business hours are 8:00 AM to 5:00 PM, Monday through Friday, but the work we do often extends beyond the normal business hours.

• Availability outside our standard business hours for work assignments, and for training and development, is a requirement of this position.
• Every possible consideration is given to provide advance notice to employees for scheduled after-hours assignments; however, availability for after-hours work to address critical customer needs on short notice is a requirement of the Engineer position.
• Engineers will be assigned to be on call for 24x7 response on a rotating basis, if assigned to Support duties. After-hour support services may include response via telephone, by remote access to customer's network, or may require on-site service within the prescribed response time. The on call Engineer must be available and prepared to respond quickly, if called. up. An Engineer can expect and average of 1-2 afterhours calls per week.

Travel - Local - Employee must have reliable transportation and a valid driver's license for travel to local customer sites. Engineer will receive mileage reimbursement for billable travel to client sites.

Performance Review Periods - Performance Evaluations will be conducted on a Semi-Annual basis.

REQUIRED SKILLS:

• 2-5 years of experience
• Excellent troubleshooting skills
• Resourceful
• Hardware Diagnosis & Repair - Desktop PC and servers
• User Training Skills
• Troubleshooting Skills - Desktop O/S, servers and applications
• Documentation

DESIRED EXPERIENCE:

Microsoft Desktop

Microsoft Office Suite

Microsoft 365

Windows 10, 11

Microsoft Server

Windows Server 2008 - 2022

Active Directory

Exchange Server

SharePoint Portal Server

Cloud

Microsoft Office 365

Microsoft Azure

Amazon Web Services (AWS)

Virtualization

VMware ESX

VMware vSphere 6

VMware vSphere 7

VMware Horizon / View Mirage

Microsoft Virtual Server (Hyper-V)

Citrix XenServer

Citrix XenDesktop

Storage

HP MSA

HP Nimble

Systems Management

WSUS

Cisco Umbrella (content filtering)

Backup / Recovery / Data Loss Protection / Spam Filtering

Veritas Backup Exec

Proofpoint

Veeam

Virus protection - Sophos, Sentinel One, Cylance

RMM Solutions - N-Central

PREFERRED CERTIFICATIONS:

MCSE required

VCP required

VMCE preferred

TRAVEL: Travel is required, but only occasionally, and is less than 20%.

PM21

PI