Supv, Cash - Michigan, Southfield

The announced job offer is made public by the firm: Beaumont Hospitals and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Michigan at the city Southfield, in the country US - at this current ZipCode: 48086

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GENERAL SUMMARY: Cash Supervisor will serve as a resource to assist patients with resolving patient account issues along with assisting other collector/customer services analysts and supporting the early out department. ESSENTIAL DUTIES: 1. Provides introductory and ongoing training and education to staff to ensure that policies and procedures are followed. 2. Assists with staff communication, providing updates, resolving issues, and maintaining standards. 3. Supervision of the cash staff to ensure cash procedures and policies are followed. 4. Meets with leadership regularly to effectively communicate and resolve customer service issues, set and prioritize goals and improve processes. 5. Serve as a resource to other analysts within the Cash area. 6. Analyze accounts for quality and accurate postings. 7. Confer with appropriate resources to obtain additional information and clarification needed to resolve problems. 8. Communicate with all parties in a professional manner and provide explanations regarding the account. 9. Maintains a professional image and provides excellent customer service. 10. Attends department meetings and education sessions. 11. Meets/exceeds performance expectations within required timeframes. 12. Practices and adheres to the "Code of Conduct" philosophy and Mission and Values statement. 13. Supports special projects as requested. 14. Adheres to all Beaumont Health Business Services Policies and Procedures. 15. Performs other duties as assigned. This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described. STANDARD REQUIREMENTS: 1. Supports the Mission, Value and Vision of Beaumont Health (BH). Demonstrates personal commitment through active involvement in the performance improvement process. 2. Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others. 3. Supports and adheres to all Beaumont Health's customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform and dress code. 4. Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee and operations information. 5. Supports and participates in a collaborative team oriented environment - cooperates and works together with all co-workers, plans and completes job duties, uses appropriate communications in sensitive and emotional situations and follows up as appropriate regarding reported complaints, problems and concerns. 6. Supports, cooperates with and demonstrates safe work practices and attitudes, follows safety rules - including universal precautions - reports and prevents/corrects unsafe conditions and behaviors, and participates in organizational and departmental safety programs. 7. Completes all required compliance standards that may be department specific and/or identified by the organization. 8. Maintains current licensure, registration and/or certification, as applicable, at all times. STANDARD QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. A. Education / Training: High School Diploma or equivalent; Associate's degree preferred B. Work Experience: Minimum three (3) years of related customer service experience, preferred in a health care environment Minimum one (1) year of related supervisory or leadership experience required C. Certification, Licensure, Registration: None D. Other Qualifications: Communication - communicates clearly and concisely, verbally and in writing Customer orientation - established and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations Interpersonal skills - able to work effectively with other employees, patients and external parties PC skills - demonstrated proficiency in Microsoft Office applications and others as required Policies and Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems. Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately. Technology skills - requires knowledge of computer systems, operating systems, networks and common software packages available to support database and spreadsheet applications. General knowledge of relevant system support and troubleshooting. Beaumont Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.