Sr. Customer Support RepresentativePermanent
Florida, Orlando - 32801Job Simplification
The announced job offer is made public by the firm: Mphasis Digital Risk and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Florida at the city Orlando, in the country US - at this current ZipCode: 32801
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Job Overview
Summary:
The Account Specialist provides day-to-day operational Employee helpdesk support via inbound calls and web support via live chats, email and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing "white glove" customer service and satisfaction.
Responsibilities:
Provide day-to-day operational Employee helpdesk support via inbound calls and web support via live chats, email and portal activities.
Process service orders, answer questions, troubleshoot issues, maintain account information.
Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools like Salesforce, Knowledge Base, RightAnswers.
Maximize time spent in available status (timely return from lunches/breaks), being aware of the call board and teammates availability before getting up from desk.
Show initiative to improve processes by putting forth creative ideas, offering suggestions for process/portal improvements.
Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift.
Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
Utilize resources to manage transactions, escalating issues appropriately.
Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLA's and account expectations.
Display professional, positive, and courteous phone etiquette.
Resolve caller's issue accurately and efficiently to minimize call backs.
Understand and proactively addresses user's concerns, identifying the root of the issue.
Skills & Qualifications:
Overall 4 years of work experience, which must include at least 15 months to 24 months Employee Contact Center experience
Strong verbal and written customer service skills.
Strong interpersonal and organizational skills.
Prioritize and manage time effectively, while handling multiple priorities.
Resolve customer issues in a timely and effective manner. Computer literate.
Education:
High School Diploma or equivalent
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Work Location: Multiple Locations
The Account Specialist provides day-to-day operational Employee helpdesk support via inbound calls and web support via live chats, email and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing "white glove" customer service and satisfaction.
Responsibilities:
Provide day-to-day operational Employee helpdesk support via inbound calls and web support via live chats, email and portal activities.
Process service orders, answer questions, troubleshoot issues, maintain account information.
Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools like Salesforce, Knowledge Base, RightAnswers.
Maximize time spent in available status (timely return from lunches/breaks), being aware of the call board and teammates availability before getting up from desk.
Show initiative to improve processes by putting forth creative ideas, offering suggestions for process/portal improvements.
Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift.
Complete assigned tasks accurately and within required customer assigned Service Level Agreements.
Utilize resources to manage transactions, escalating issues appropriately.
Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer.
Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLA's and account expectations.
Display professional, positive, and courteous phone etiquette.
Resolve caller's issue accurately and efficiently to minimize call backs.
Understand and proactively addresses user's concerns, identifying the root of the issue.
Skills & Qualifications:
Overall 4 years of work experience, which must include at least 15 months to 24 months Employee Contact Center experience
Strong verbal and written customer service skills.
Strong interpersonal and organizational skills.
Prioritize and manage time effectively, while handling multiple priorities.
Resolve customer issues in a timely and effective manner. Computer literate.
Education:
High School Diploma or equivalent
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Work Location: Multiple Locations
Employer Overview
Mphasis Digital Risk
Florida, Orlando - 32801- Agency