Specialist, Technical Support - Colorado, Westminster

The announced job offer is made public by the firm: Brother USA and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Engineering and the jobs location is in the state of Colorado at the city Westminster, in the country US - at this current ZipCode: 80030

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Let's Grow Together

Our mission is to live our "at your side" promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it's the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we'll be "at your side" every step of the way.

The Specialist, Technical Support provides advanced technical support and acts as the Engineering interface for the Brother Mobile Solutions (BMS) Division. This position provides engineering technical support for Product Managers, product testing, failure analysis, and servicing of the BMS printers and printer host devices, consumables, and accessories.

Technical Support

• Act as the technical support interface to the Colorado office
• Resolve technical issues from calls received directly into BMS and indirectly from Brother call centers
• Respond to customer inquiries to provide complex technical support that the Level 1 Support cannot provide

Engineering Interface

• Work directly with Engineering to develop solutions for new support issues; communicate solutions to the customer
• Function as technical liaison between Brother engineering and customer developers as required
• Provide interface and interpretation for engineering to customer in defined communication channel

Reporting and Documentation

• Maintain call and service records using the internal Brother support management systems
• Prepare service incident summary reports and FAQ solutions for other levels of the technical support team
• Document support activities and prepare summary reports and evaluations of support incidents

Testing and Evaluation

• Perform test activities as required to sustain existing production or support new development and applications
• Perform activities to gather experimental data needed to evaluate products, problems, and solutions

Interdepartmental Support

• Demonstrate, evaluate, and maintain BMS products used by the other departments
• Provide product technical support for other departments needing assistance for setup and demonstrations

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Qualifications

Education

• Associate's Degree preferred, preferably in the field of computers and electronics

Experience

• 3+ years of combined relevant experience working in a technical support role (software/hardware) within commercial or consumer products, and working with various internal company and external stakeholders

Software/Technical Skills

• Working knowledge of multiple desktop and mobile operating systems, including IOS, Android, Windows, Linux
• Technical knowledge of mechanical and electrical concepts and systems
• K nowledge of Microsoft Office (Word, Outlook, PowerPoint, Excel, Teams

Other Skills/Knowledge/Abilities

• Ability to think analytically and creatively to find solutions and problem resolutions for BMS customer issues
• Ability to handle mobile devices, printers, small components, power supplies, and cables
• Ability to become a subject matter expert and provide technical domain expertise to BMS and its customers
• Ability to build strong relationships, both internally and externally, in order to find solutions to problems
• Ability to problem-solve through issues with defective applications/printers/installations and then convert those solutions into descriptions that internal and external customers can easily understand
• Ability to define and escalate issues to the appropriate working authority when necessary
• Good communication skills (verbal & written)
• Good presentation skills with the ability to present materials to customers and also internally within the company

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers. This role entails occasional travel by air and car.

Compensation and Benefits

• The annualized salary (or hiring) range for this position is $41,300 - $66,000 per year

• Starting salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data

• This position is eligible to participate in the relevant annual Brother Bonus Plan. Bonus awards are contingent upon 1) achievement of your individual objectives and 2) Brother achieving its Corporate and business level objectives

• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement and Paid Time Off. Details are available at

We offer an above-market benefits package that includes a choice of Health Insurance plans (including Dental and Vision Insurance), a generous 401(k) Retirement Savings Plan, paid holidays, paid time off (PTO), and more! Plus, if you're considering an advanced degree that would help you achieve your development and career goals, Brother USA offers a highly competitive tuition reimbursement program.

See what all the fuss is about! Apply today to learn why Forbes called Brother one of the World's Best Employers (2020) and NJBIZ called Brother one of the Best Places to Work in New Jersey (2022)!

Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit .

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application, a reasonable accommodation will be made upon request.