Specialist-Product Support Clinical Senior - HS IS Logistics Customer Support CorporatePermanent
Tennessee, Memphis - 37501Job Simplification
The announced job offer is made public by the firm: Baptist Memorial Health and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Tennessee at the city Memphis, in the country US - at this current ZipCode: 37501
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Job Overview
Summary
Maintain a high level of clinical product support to customers via inbound/escalated calls, emails, chat, etc., by handling inquiries, assisting lower-level technical product support, and troubleshooting complex technical product-related issues. Track and route issues and requests, document all resolutions and prepare activity reports. Act as a mentor/resource to other analysts to help resolve and route issues. Update tracking system of incident logs and convey customer feedback to teams responsible for product development. Ensure the proper day-today operations of internal technology applications and equipment. May escalate extremely technical or sophisticated issues to technical product support engineers or management. Require advanced knowledge of organization's products and/or services, policies, terms, and conditions. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.
Responsibilities
Provides technical assistance to computer system users.
Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied.
Maintains current and advanced knowledge of hospital information systems and software technologies.
Uses advanced tools, knowledge and experience to analyze, diagnose and resolve problems.
Acts as a knowledge author by composing new support documentation and evaluates and maintains existing support documentation and training material.
Provides leadership and direction to junior Help Desk Analysts.
Completes assigned goals.
Requirements, Preferences and Experience
Education
Preferred: RN
Minimum: BLS, LPN, CPHT, ARRT(R), or 2 years of phlebotomy experience.
Experience
Preferred: Bachelors degree or greater then 5 year experience depending on education.
Minimum: Minimum of 5 years of relevant experience or equivalent combination of experience and education. .
Licensure, Registration, Certification
Preferred: CPHT;BLS;LPN;ARRT(R);Phlebotomy Certification
Minimum: DRIVER'S LICENSE (CURRENT)
Training
Preferred: 3 years clinical experience
About Baptist Memorial Health Care
At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.
At Baptist, We Offer:
Competitive salaries
Paid vacation/time off
Continuing education opportunities
Generous retirement plan
Health insurance, including dental and vision
Sick leave
Service awards
Free parking
Short-term disability
Life insurance
Health care and dependent care spending accounts
Education assistance/continuing education
Employee referral program
Job Summary:
Position: 12473 - Specialist-Product Support Clinical Senior
Facility: BMHCC Corporate Office
Department: HS IS Logistics Customer Support Corporate
Category: Information Systems
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area
IND123
Maintain a high level of clinical product support to customers via inbound/escalated calls, emails, chat, etc., by handling inquiries, assisting lower-level technical product support, and troubleshooting complex technical product-related issues. Track and route issues and requests, document all resolutions and prepare activity reports. Act as a mentor/resource to other analysts to help resolve and route issues. Update tracking system of incident logs and convey customer feedback to teams responsible for product development. Ensure the proper day-today operations of internal technology applications and equipment. May escalate extremely technical or sophisticated issues to technical product support engineers or management. Require advanced knowledge of organization's products and/or services, policies, terms, and conditions. Incumbent is subject to overtime, callback, and on-call as required. Perform other duties as assigned.
Responsibilities
Provides technical assistance to computer system users.
Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied.
Maintains current and advanced knowledge of hospital information systems and software technologies.
Uses advanced tools, knowledge and experience to analyze, diagnose and resolve problems.
Acts as a knowledge author by composing new support documentation and evaluates and maintains existing support documentation and training material.
Provides leadership and direction to junior Help Desk Analysts.
Completes assigned goals.
Requirements, Preferences and Experience
Education
Preferred: RN
Minimum: BLS, LPN, CPHT, ARRT(R), or 2 years of phlebotomy experience.
Experience
Preferred: Bachelors degree or greater then 5 year experience depending on education.
Minimum: Minimum of 5 years of relevant experience or equivalent combination of experience and education. .
Licensure, Registration, Certification
Preferred: CPHT;BLS;LPN;ARRT(R);Phlebotomy Certification
Minimum: DRIVER'S LICENSE (CURRENT)
Training
Preferred: 3 years clinical experience
About Baptist Memorial Health Care
At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.
At Baptist, We Offer:
Competitive salaries
Paid vacation/time off
Continuing education opportunities
Generous retirement plan
Health insurance, including dental and vision
Sick leave
Service awards
Free parking
Short-term disability
Life insurance
Health care and dependent care spending accounts
Education assistance/continuing education
Employee referral program
Job Summary:
Position: 12473 - Specialist-Product Support Clinical Senior
Facility: BMHCC Corporate Office
Department: HS IS Logistics Customer Support Corporate
Category: Information Systems
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area
IND123
Employer Overview
Baptist Memorial Health
Tennessee, Memphis - 37501- Agency