Spanish & English Bilingual Customer Service RepresentativePermanent
New Jersey, North Bergen - 07047Job Simplification
The announced job offer is made public by the firm: Premiere Response Group and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of New Jersey at the city North Bergen, in the country US - at this current ZipCode: 07047
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Customer Service Representative-Bi-Lingual Spanish
REMOTE WORK OPPORTUNITIES
HYBRID TO NORTH BERGEN, NEW JERSEY FOR CLIENT VISITS"
COMPANY EQUIPMENT PROVIDED PAID TRAINING Mid-Day/Afternoon Shift (11:00AM - 8:00PM)
At American Customer Care/Premiere Response, were passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention ALCOHOL KNOWLEDGE A MUST!
We are currently hiring professionals to work in the role of: Customer Service Representative. This team will also work in a camera's on environment also known as a virtual office.
RESPONSIBILITIES IN BOTH ENGLISH AND SPANISH:
Handle customer inquiries and complaint
Maximize every sales opportunity by upselling and cross-selling profitable products
Document and update customer records based on interactions
Maintain a knowledge base of the evolving products and services
Increase customer retention by implementing creative problem-solving skills
Handle numerous customer inquiries promptly, accurately, and efficiently
PREFERRED SKILLS IN BOTH ENGLISH AND SPANISH::
Able to Identify issue/inquiry and what the following steps would be to handle.
Note/code the case file accordingly.
Follow policy and procedure set in place
Gathering all necessary information from the customer/consumer to determine next steps and great note taking
On occasion, set follow-ups or reach out for additional information
Familiarity using a CRM
Problem solving skills
Great written and Verbal Communication
EEO Statement:
American Customer Care/Premiere Response is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
TRAINING:
Product training (Understanding of our clients range of products, ingredients, application, adverse effects, etc.)
Systems training (How to use CRM and ACD Tools)
Remote training (via the video conference platform Zoom)
WHY US?
We inspire and develop employees to be able to effectively empathize with consumers.
We create experiences that provide promotion opportunities from within.
We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!
EEO Statement:
American Customer Care is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state or local law
REMOTE WORK OPPORTUNITIES
HYBRID TO NORTH BERGEN, NEW JERSEY FOR CLIENT VISITS"
COMPANY EQUIPMENT PROVIDED PAID TRAINING Mid-Day/Afternoon Shift (11:00AM - 8:00PM)
At American Customer Care/Premiere Response, were passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention ALCOHOL KNOWLEDGE A MUST!
We are currently hiring professionals to work in the role of: Customer Service Representative. This team will also work in a camera's on environment also known as a virtual office.
RESPONSIBILITIES IN BOTH ENGLISH AND SPANISH:
Handle customer inquiries and complaint
Maximize every sales opportunity by upselling and cross-selling profitable products
Document and update customer records based on interactions
Maintain a knowledge base of the evolving products and services
Increase customer retention by implementing creative problem-solving skills
Handle numerous customer inquiries promptly, accurately, and efficiently
PREFERRED SKILLS IN BOTH ENGLISH AND SPANISH::
Able to Identify issue/inquiry and what the following steps would be to handle.
Note/code the case file accordingly.
Follow policy and procedure set in place
Gathering all necessary information from the customer/consumer to determine next steps and great note taking
On occasion, set follow-ups or reach out for additional information
Familiarity using a CRM
Problem solving skills
Great written and Verbal Communication
EEO Statement:
American Customer Care/Premiere Response is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.
TRAINING:
Product training (Understanding of our clients range of products, ingredients, application, adverse effects, etc.)
Systems training (How to use CRM and ACD Tools)
Remote training (via the video conference platform Zoom)
WHY US?
We inspire and develop employees to be able to effectively empathize with consumers.
We create experiences that provide promotion opportunities from within.
We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!
EEO Statement:
American Customer Care is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state or local law
Employer Overview
Premiere Response Group
New Jersey, North Bergen - 07047- Agency