Solar Customer Support - Arizona, Tempe

Solar Customer SupportPermanent

Arizona, Tempe - 85282
  • Applications 0
  • Post Date: 2022-10-22
  • Views 1064
  • Job Categories:Array
  • Job Type:Permanent
  • Published Date:2022-10-22
  • Salary Period:Annual
  • Company Name:Icon Power, LLC
  • Company Type:Agency

Job Simplification

The announced job offer is made public by the firm: Icon Power, LLC and it was included in jobs list the date of: 2022-10-22 in the website

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Arizona at the city Tempe, in the country US - at this current ZipCode: 85282

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Job Overview



Our team at Icon Power is united in the ambition to improve the lives of our communities as well as the lives of those around us. That mission begins with us as individuals because we all can bring something special to the drawing board.

Job Description

The Solar Concierge will function as the main point of contact for our customers and will communicate progress and milestones on behalf of sales reps and operations. The Solar Concierge will review new contracts against information within our CRM. They will perform "Welcome Call" and give customers an overview of the next steps within their solar journey. Concierge has the responsibility of notifying and updating sales, operations, and CRM when there are lapses in progress and commits to follow up with Icon Power's customers throughout their solar project.

Icon Power Perks

Competitive pay plus Medical, Dental, Vision, 401k with immediate vesting, PTO/Holiday pay, and employee discounts.



Responsible for the active pipeline from Sale to Complete, ensuring pipeline is making smooth progress across each stage
Performing contract verification
Initiate customer welcome calls
Requesting missing information from sales or operations
Assist in uploading documents customer accounts
Helps to submit plan-sets online and in person as needed
Notifying operations of stagnant projects
Communicate with customers on a scheduled basis with updates of their project
Answer customer questions and concerns
Customer retention & referral
Assures required photos are uploaded to successfully create the layout
Create and monitor project progress and reports for accuracy and improvement
Assists with creating monitoring sites using information in our database and reports error codes that arise upon the site creation
Assists in the active review of monitoring system projects
Responds to several communication channels in a timely manner
Contributes to finding creative resolutions to whatever blockers might be in the way of getting each project to the finish line
Collaborate in a cross-functional team environment
Other duties as assigned


Must be self-motivated as well as thrive in a team environment
Ability to manage workflow while multitasking
Excellent customer service skills required (Experience on a call center is a plus)
Excellent written and verbal communication skills required
Regular, reliable and predictable attendance required in office
Must be capable of completing tasks in time allotted
Proactive and outgoing with a positive outlook
Advanced user of Microsoft Office

Education and Experience

Experience in project management, roof work, general construction, or carpentry preferred.
High School diploma or equivalent required.
Minimum 1-2 years of experience with solar or construction preferred.
Must have a valid state driver's license.
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Employer Overview

Icon Power, LLC

Arizona, Tempe - 85282
  • Agency