Service Technician - Wisconsin, Oneida

The announced job offer is made public by the firm: EMT International and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Trades & Services and the jobs location is in the state of Wisconsin at the city Oneida, in the country US - at this current ZipCode: 54155

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Position Summary

The Service Technician is responsible for equipment installation, troubleshooting and repairs at customer facilities, domestically and internationally. This covers 50-80% of a Service Technician's job responsibility. Other responsibilities include supporting customers remotely over the phone and computer, working in-house helping with testing, fabrication and assembly of machines, and assisting with business analysis.

Essential Duties and Responsibilities

• Machine installations at customer facilities.
• Machine troubleshooting and repair at customer facilities.
• Train customer operators, maintenance and others.
• Respond professionally to customer questions and concerns.
• Stay technically prepared to answer questions regarding equipment.
• Participate in meetings including machine testing, equipment shipment, and technician preparation.
• Review SOW (statement of work) and other documentation for discrepancies, bring to the attention of project manager.
• Submit daily reports keeping the project manager and others updated on project progress.
• Complete documentation as required by department.
• Get customer signoff on acknowledgement documentation.
• Assist with service & support calls and remote support when in the office.
• Participate on the 24-hour rotation call center. Each Service Technician is on call for one week during off hours on a rotating basis. (EG. With six Technicians, once week every six weeks.)
• Share field discoveries and experience with project manager and others at EMT/Rotocontrol.
• Be the voice of the customer to others in the department and EMT/Rotocontrol.

Essential Knowledge, Skills and Abilities/Key Characteristics

• Strive to be a 3D Service All-Star
  • Strong Job Skills, gained through training & experience.
  • Strong Teamwork. intra- and inter-departmental, throughout EMT and Rotocontrol.
  • Outstanding Customer Service, working remotely or on-site making it easy for customers and making them feel important.

• Excellent technical, mechanical and electrical aptitude and experience.
• Excellent troubleshooting skills and experience.
• Ability to communicate professionally.
• Ability to de-escalate negative situations.
• Self-motivated with a proven track record of completing assignments successfully.
• Ability to travel domestically (50-80%) and internationally (5%), at a moment's notice and for extended periods of time - typically a week and up to several weeks at a time.

Required Experience, Education and Training

• Associates degree in electrical-mechanical.
• Computer skills including MS-Excel, other Microsoft products and navigating a MS-Windows environment.
• Experience ERP and specific experience with Epicor ERP is a plus.
• 3 years of Service Technician experience.
• 3 years of experience utilizing mechanical/technical skills.
• A combination of education and experience will be considered.

Other duties as assigned. The above is not an exhaustive statement of duties, responsibilities or job requirements.

7am-3:30pm Monday - Friday

PI