Senior Technical Support Specialist - Georgia, Atlanta

The announced job offer is made public by the firm: Recruitics and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Georgia at the city Atlanta, in the country US - at this current ZipCode: 30301

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Data-Powered Recruitment Marketing Platform

Our mission is to make it easy for companies to attract and hire great talent

A Premier Google Partner powered by marketing professionals, Recruitics, helps the most identifiable brands successfully attract their workforce through proven data-driven strategies, marketing, and advertising. Our specialty is building client confidence on a solid foundation of emerging tech, creative media, and client services. Together, we strive to set an example for our company, clients, and competitors in work-life flexibility, career growth, and diversity.

Were a fun group of people who love coming to work and living the Recruitics values: We think, and act, as entrepreneurs, we do things the right way, we work together to provide personal customer service, and we make data-driven decisions.

The Senior Technical Support Specialist provides first and second tier support for internal user issues or questions - triaging incoming Jira tickets and responding to basic questions via Slack.

Senior Technical Support Specialists also handle more complex questions or issues that may come in or be escalated by Technical Support Specialists by using investigative and troubleshooting skills.

You will collaborate with internal teams including Developers, Product Management, Customer Success, Client Strategists, Marketing, and Business Intelligence to provide a seamless user experience and solve any client issues, technical or process related.

You will also foster and grow client and partner relationships by offering timely, personalized service, lead client calls, and manage short-term projects as part of more complex client or partner integrations. Good workflow and people skills are a must.

You may escalate tickets for Developers, QA, or Ops when issues need higher-tier support or new features/development tickets are needed.

Recruitics is a company built on data and innovation so the ideal candidate would be looking for far more than just handling customer requests or resolving tickets. The ideal candidate will have an interest in smaller technical tasks such as automations or basic sql data analysis and daily looking to improve their own skills.

Summary

• Integrate clients and their systems with Recruitics products, leading client calls and managing short-term integration projects
• Be the primary point of product support for internal users as well as a global client-base
• Convey Recruitics technology capabilities to internal users such as Customer Success and Account Management, crafting the message for the appropriate audience
• Partner with Customer Success to address customers and prospects problems and needs from onboarding and integration throughout their relationship with Recruitics
• Advise the sales team, new prospects, and existing customers on the technical capabilities of the Recruitics technology platform
• Build a knowledge of the industry and become a Recruitics product expert in order to become a go-to resource for solutions to problems big and small
• Build creative solutions that address complex business problems
• Learn to proactively identify technical issues and escalate unmet requirements to their supervisor, looking beyond the immediate problem to build efficient, long-term solutions
• Configure client or partner XML/JSON feeds using import tools, document configuration, and guarantee data integrity
• Provide JavaScript/Pixel/Webhook details for new clients or partners
• Create, QA, and Maintain Event Configuration to accurately track client or partner events from JS/Pixel/Webhook
• Create Action, Analytics, Insights, and JAMS user accounts for colleagues, clients, or partners
• Be responsible for monitoring client health, pertaining to job feeds l and event data in JAMS
• Learn to proactively identify technical issues and escalate unmet requirements, looking beyond the immediate problem to build efficient, long-term solutions

Beneficial Skills

• Great communication skills to translate technical language to non-technical users
• Working knowledge of JavaScript, Regular Expressions and SQL
• Experience with online ticketing system for logging and resolving issues
• Experience working with job boards, job search engines, and recruitment technology platforms is a major plus
• Independent, self-motivated, and able to be flexible and multi-task in a fluid work environment
• Ability to prioritize, organize, and manage work efficiently and effectively
• Basic knowledge of XML, HTML or other markup language(s)
• Basic understanding of URL tracking technology
• Familiarity with current online tracking basics and platforms. (JavaScript, Cookies, Pixels, Google Analytics, Facebook Tracking, etc.)
• Basic debugging and browser level troubleshooting for JavaScript execution
• Familiar with FTP, sFTP, API technology
• Must possess Bachelors Degree, preferably in an analytical and/or technical discipline (e.g. Econ, Finance, Statistics, Business Analytics, Math, etc)

Recruitics offers medical, dental, vision benefits, as well as a 401k program, for all eligible full time employees. Applicants must be at least 18 years old to apply. Recruitics is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment based on race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by State and Federal law.