Senior Technical Support Specialist - California, El Segundo

The announced job offer is made public by the firm: UnitedHealth Group and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of California at the city El Segundo, in the country US - at this current ZipCode: 90245

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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

• Provide Corporate office and clinic onsite support for end user devices on Windows10 and later platforms
• Work with end-users to improve their ability to utilize device capabilities, determine problems and develop appropriate solutions
• Consistently exhibit behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Work with appropriate IT staff to implement solutions which will meet or exceed customer expectations
• Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations including Smart phones
• Develop test plans and assists with application and hardware testing as needed
• Respond accordingly to reports of trouble (includes all voice, data, desktop, smart phones and network issues) as presented by the Service Desk
• Contact user about the problem and schedules problem resolution
• Resolve problem or verifies resolution status with outside or contract vendor
• Update ticket with problem resolution and follows up with user
• Ensure proper ticket communication protocol including announcing arrival, work performed, status and departure
• Assist in cable installations by outside contractors
• Perform adds, moves and changes (maintenance and support) on PC equipment including laptops and Smart phones
• Assist the Network team in maintaining LAN and WAN if needed
• Install and Configure Printers as necessary
• Assist in installations and moves of departments and facilities
• Assist remote users
• Uses, protects, and discloses patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Performs additional duties as assigned
• This role is onsite in El Segundo, CA (role requires 25% travel as needed)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR 1+ years of experience in desktop and laptop troubleshooting
• 6+ months of experience in Active Directory and Citrix
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• 3+ years of experience in troubleshooting laptop and desktop issues in an Enterprise Environment
• 3+ years of experience Microsoft Software Office Suite

To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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