Senior Technical Support Specialist - Arizona, Chandler Heights

The announced job offer is made public by the firm: UnitedHealth Group and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Arizona at the city Chandler Heights, in the country US - at this current ZipCode: 85227

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

If you currently reside in the Phoenix, AZ metro area you'll enjoy the flexibility to telecommute as you take on some tough challenges.

Primary Responsibilities:

• Responsible for traveling to and performing routine and complex tasks necessary to install, maintain and improve the functionality of various devices (i.e. laptops, desktops, printers, phones, network, etc..) onsite in our live clinical locations.
• Interact with staff to isolate software/hardware problems and assist in troubleshooting, installations, and issue resolution.
• Will also have the opportunity to participate in clinical site integration efforts and build out of new locations to support our acquisition teams.
• Contacts end user directly and schedules ticket / issue resolution.
• Resolves tickets / issues or verifies resolution status with end user, contractor, or vendor.
• Updates tickets / issues with resolution and follows up with the end user.
• Ensures proper ticket / issue communication protocol including announcing arrival, work performed, status and departure.
• Assists in installations and moves of departments and facilities. Performs adds, moves and changes of equipment.
• Coordinates with both internal teams and external vendors as needed on application and hardware upgrades or installations.
• Assists the Telecom and Network teams in phone configuration, cable installations, and maintaining LAN and WAN when requested.
• Install and Configure Printers as necessary.
• Uses, protects, and discloses patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Participates in clinical integration activities as needed.
• Performs additional duties as assigned.
• Will travel locally for on-site support within the designated market area.
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care, and concern with every interaction.
• Provides corporate office and clinical onsite technical support.
• Ability to dispatch and quickly provide onsite remote smart hands during Major Incidents when requested.
• Provides laptop and desktop support for Windows 7 and later platforms.
• Responds accordingly to reports of incidents and services requests for various devices (i.e. voice, data, desktop/laptop, network, etc ) from the Ticket Management System as well as ad hoc emergency requests.
• This role requires 50% local travel; candidates must be located in the Phoenix, AZ metro area to be considered (when not traveling, role is remote)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's Degree or 3+ years equivalent help desk / service desk experience
• 2+ years of experience in desktop, laptop, software/hardware troubleshooting
• 1+ year of experience with a Ticket Management System
• Current driver's license, car insurance and a dependable vehicle are required
• Ability to carry / lift up to 50 lbs
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

• 3+ years of experience in troubleshooting laptop and desktop issues in Enterprise Environment
• Knowledge of Active Directory, Citrix, Microsoft EndPoint Configuration Manager
• Basic Knowledge of Telecom and Network devices
• Microsoft, Network or other IT certifications

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. We built an entire organization around one giant objective; make the health system work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on an elite team. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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