Senior Technical Customer Service RepresentativePermanent
Texas, Huntsville - 77320Job Simplification
The announced job offer is made public by the firm: Weatherford and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Texas at the city Huntsville, in the country US - at this current ZipCode: 77320
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Job Overview
Overview
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.
Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team.
When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course. We are focused on providing a challenging and enriching career path with a healthy balance of structure and flexibility to chart your own course. We are an innovative, global company with wide-ranging opportunities that include career-enhancing talent rotations. Our structured career paths will ensure that you know what it takes to build your ideal career at Weatherford when you join our Company. We also offer a comprehensive benefits program, including health insurance coverage, income protection plans, a 401(k) savings plan, Company paid holidays, and paid time off for vacation.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Responsibilities
Weatherford is hiring for a Senior Technical Customer Service Representative for our Huntsville facility. This is a hands on, rewarding role where you will be providing experienced customer service for the oil and gas industry. You'll be working within a supportive, inclusive team in a fast-paced, progressive environment. Weatherford provides training, excellent benefits and fantastic career progression.
Our Senior Technical Customer Service Representative has responsibility for responding to routine inquiries and complaints from internal and external customers regarding products and services. You will process routine to moderately complex transactions on-line as well as researching and resolving routine to moderately complex problems and inquiries.
Responsibilities & Duties
Qualifications
Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.
We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition.
Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team.
When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.
Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course. We are focused on providing a challenging and enriching career path with a healthy balance of structure and flexibility to chart your own course. We are an innovative, global company with wide-ranging opportunities that include career-enhancing talent rotations. Our structured career paths will ensure that you know what it takes to build your ideal career at Weatherford when you join our Company. We also offer a comprehensive benefits program, including health insurance coverage, income protection plans, a 401(k) savings plan, Company paid holidays, and paid time off for vacation.
Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Responsibilities
Weatherford is hiring for a Senior Technical Customer Service Representative for our Huntsville facility. This is a hands on, rewarding role where you will be providing experienced customer service for the oil and gas industry. You'll be working within a supportive, inclusive team in a fast-paced, progressive environment. Weatherford provides training, excellent benefits and fantastic career progression.
Our Senior Technical Customer Service Representative has responsibility for responding to routine inquiries and complaints from internal and external customers regarding products and services. You will process routine to moderately complex transactions on-line as well as researching and resolving routine to moderately complex problems and inquiries.
Responsibilities & Duties
- Respond to quote requests from outside and inter-company customers.
- May be assigned key accounts or specific geographic area.
- Start to finish completion of quotes.
- Assist with sales of new or additional products
- Arrange for and coordinate transportation of product to customer as required.
- Assist customers with complaints concerning billing, referring complaints of product / service failures (Non-Conformance Reports) to designated departments for investigation.
- Contact customers via phone or in person and receive orders for products.
- Determine pricing for product(s) requested.
- Prepare change of address records, and issue change orders.
- Continuously expedite and report on order status.
- Maintain and update customer list, price list, etc.
- Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions.
- Must understand and comply with all safety rules and company policies of Weatherford.
- Work assignments carried out to the highest quality level.
- Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.
Qualifications
- Minimum of 8+ years of technical experience required
- Experience with technical customer service experience in the oil and gas industry preferred.
- Proficient verbal communication skills required
- Technical degree(mechanical or petroleum engineering) is preferred
- High School Diploma or GED required
- Bachelor's degree in Engineering preferred
- General knowledge of completion products for the oil and gas industry is preferred
- ERP knowledge required(i.e. JDE or SAP preferred)
- Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedules form
- Should be able to work and interact with all levels of personnel
Employer Overview
Weatherford
Texas, Huntsville - 77320- Agency