Senior Manager, Client EngineeringPermanent
Minnesota, Minneapolis - 55401Job Simplification
The announced job offer is made public by the firm: Jamf and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Engineering and the jobs location is in the state of Minnesota at the city Minneapolis, in the country US - at this current ZipCode: 55401
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.
Jamf operates as a choice-based office model. Choose to work in the office, connect 100% remote from your home, or find the blend that works best for you.
The Client Engineering team at Jamf is a team of dedicated, often embedded engineers responsible for advising, supporting, advocating for Jamf's flagship customers. This team is highly engaged or embedded with a small quantity of strategically critical customers. The Senior Manager of Client Engineering is responsible for the outcomes delivered through the people and processes of the Client Engineering team. This includes hiring and training, professional development, mentorship, coaching, and strategic alignment of the team. This role
is ultimately responsible for retention of Jamf's most strategic and visible customers, as well as aligning Jamf internally around this goal.
Responsibilities
Demonstrate a relentless passion for the success of Jamf's customers
Model Jamf's core values of Selflessness and Relentless Self-Improvement
Keep a highly skilled team engaged and focused on key initiatives
Establish and develop clear performance metrics against which the team and organization can be clearly measured
Act as an escalation resource as required to achieve customer satisfaction
Create a diverse and inclusive environment where all job responsibilities are in alignment with the core values, mission, and purpose of the organization
Foster a workplace with the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation, and creativity
Model a positive and supportive culture in which the talents and strengths of a diverse workforce are welcomed and further developed
Serve as a consistent customer advocate to the organization to drive customer focus at Jamf
Provide regular reports related to the achievement of team and individual goals to Enterprise Accounts leadership
Develop growth plans for employees and nurture leadership within the Customer Success department
Engage in performance management to hold staff accountable for key metrics, goals, and deliverables
Work to build and improve team cohesion and a healthy work environment for all employees as measured by employee retention Maintain a high-level understanding of Jamf's product portfolio and associated third-
party solutions
Instill a balance of tenacity and strategic thinking amongst team members
Requirements
Bachelor's Degree, or equivalent professional experience (Required)
Jamf Certifications (200, 300, 400) (Preferred)
At least 3-5 Years experience in people management in an enterprise customer service or internal IT organization (Preferred)
Experience as a proven leader in the context of a team environment (Required)
Strong familiarity with the Apple ecosystem (Preferred)
5 plus years experience helping enterprise customers (internal or external) with complex needs to be successful (directly or in a leadership role) (Required)
Experience as a customer or vendor dealing with technical or account escalations or negotiations in an enterprise environment (Preferred)
Experience providing feedback to technical product management organizations as a customer or customer advocate (Preferred)
Strong familiarity with Jamf products and relevant integrated technologies (Preferred)
Experience with tracking and reporting on key performance metrics (Preferred)
You are the right kind of Jamf if:
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You're not a jerk. You are someone who cares about doing the right thing.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.
We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology - freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at
Jamf operates as a choice-based office model. Choose to work in the office, connect 100% remote from your home, or find the blend that works best for you.
The Client Engineering team at Jamf is a team of dedicated, often embedded engineers responsible for advising, supporting, advocating for Jamf's flagship customers. This team is highly engaged or embedded with a small quantity of strategically critical customers. The Senior Manager of Client Engineering is responsible for the outcomes delivered through the people and processes of the Client Engineering team. This includes hiring and training, professional development, mentorship, coaching, and strategic alignment of the team. This role
is ultimately responsible for retention of Jamf's most strategic and visible customers, as well as aligning Jamf internally around this goal.
Responsibilities
Demonstrate a relentless passion for the success of Jamf's customers
Model Jamf's core values of Selflessness and Relentless Self-Improvement
Keep a highly skilled team engaged and focused on key initiatives
Establish and develop clear performance metrics against which the team and organization can be clearly measured
Act as an escalation resource as required to achieve customer satisfaction
Create a diverse and inclusive environment where all job responsibilities are in alignment with the core values, mission, and purpose of the organization
Foster a workplace with the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation, and creativity
Model a positive and supportive culture in which the talents and strengths of a diverse workforce are welcomed and further developed
Serve as a consistent customer advocate to the organization to drive customer focus at Jamf
Provide regular reports related to the achievement of team and individual goals to Enterprise Accounts leadership
Develop growth plans for employees and nurture leadership within the Customer Success department
Engage in performance management to hold staff accountable for key metrics, goals, and deliverables
Work to build and improve team cohesion and a healthy work environment for all employees as measured by employee retention Maintain a high-level understanding of Jamf's product portfolio and associated third-
party solutions
Instill a balance of tenacity and strategic thinking amongst team members
Requirements
Bachelor's Degree, or equivalent professional experience (Required)
Jamf Certifications (200, 300, 400) (Preferred)
At least 3-5 Years experience in people management in an enterprise customer service or internal IT organization (Preferred)
Experience as a proven leader in the context of a team environment (Required)
Strong familiarity with the Apple ecosystem (Preferred)
5 plus years experience helping enterprise customers (internal or external) with complex needs to be successful (directly or in a leadership role) (Required)
Experience as a customer or vendor dealing with technical or account escalations or negotiations in an enterprise environment (Preferred)
Experience providing feedback to technical product management organizations as a customer or customer advocate (Preferred)
Strong familiarity with Jamf products and relevant integrated technologies (Preferred)
Experience with tracking and reporting on key performance metrics (Preferred)
You are the right kind of Jamf if:
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You're not a jerk. You are someone who cares about doing the right thing.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.
We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology - freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at
Employer Overview
Jamf
Minnesota, Minneapolis - 55401- Agency