Senior Customer Service Specialist - New Jersey, Livingston

The announced job offer is made public by the firm: Atlas Trailer Sales Corp and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of New Jersey at the city Livingston, in the country US - at this current ZipCode: 07039

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Description:

Company Commercial Trailer Leasing, Inc. (CTL) is a National Trailer Leasing Company in search of a qualified Senior Customer Service Specialist in our Roseland, NJ office. CTL provides cutting edge technology and tools that facilitate mechanical service at the highest levels. With a focus exclusively on trailers, 17,000 in fleet nationwide, CTL offers unmatched service and expertise to our customers.

Benefits

CTL employees receive a substantial and competitive benefits package that includes:

• Competitive Salary
• Medical/Dental/Vision
• Paid time off
• 401K
• EMPLOYEE STOCK OWNERSHIP/ESOP
• Annual Bonus

Responsibilities - Senior Customer Service Specialist

• Responsible for intake and resolution of service inquires related to assigned customer accounts
• Mentor and train new employees
• Answer incoming phone calls and emails for service, dispatch for road-side assistance as needed, and resolve customer requests regarding maintenance, repairs, registrations, license plates, and other inquiries
• Use CTL internal database software (Dossier) and Excel (CTL Dashboard) to properly log, research and complete repairs
• Create work orders, obtain approvals, notify vendors and customers
• Work with vendors to obtain and handle estimates
• Follow up with vendors for information and customers with status updates
• Maintain and update master vendor list
• Ensure accuracy of data and service information for invoicing
• Follow standard operating procedure to meet quality standards within Operations Department
• Partner with customers, vendors and our sales team to ensure the highest level of service

Requirements:

Required Skills - Senior Customer Service Specialist

• Bachelor's degree or equivalent combination of training and experience
• Minimum five year's experience in Customer Service - logistics, transportation or trailer industry preferred
• Excellent communication and writing skills with attention to grammar
• Effective organizational, planning and prioritization skills
• Proficient in Outlook, Word, Excel, and general related PC abilities
• Excellent telephone etiquette
• Aptitude for learning and high productivity in a fast-paced environment
• Professional attitude and team player
• Organized and self-motivated individual
• Willingness to learn and grow

Pre-employment Requirements Drug Test and Computer Skills Assessment

Interested candidates should submit cover letter and resume in Word or PDF format

PI