Senior Customer Service Representative - North Carolina, Charlotte

The announced job offer is made public by the firm: XPO Logistics and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of North Carolina at the city Charlotte, in the country US - at this current ZipCode: 28202

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Solutions driven success. XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. As the Senior Customer Service Representative, you'll join our Customer Experience Team to ensure XPO is providing best-in-class service while partnering with our customers. You will be expected to perform trend analysis, proactively identify and drive resolutions, and be the advocate for the customer. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO. XPO intends to spin off its tech-enabled brokered transportation platform as RXO in or around November 2022, creating two independent publicly traded companies. Visit for more information. Please note that this position is in scope to transition to RXO once the planned spin-off is completed. Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan. What you'll do on a typical day:

Serve as primary Customer Care contact for large strategic and national accountsDevelop collaborative relationships with the Sales executives of assigned accountsHave a thorough understanding of XPO operations to resolve transactional issues and engage the operational team as necessary for assistance on recurring issues that need corrective actionsBe the primary point of contact and build long-term relationships with assigned accounts utilizing phone, email, and other channels of communicationTake ownership of customer needs and work internally on behalf of the customerMake customer focused decisions using data, processes and creativityMeet and exceed performance expectations in defined areas such as Customer Satisfaction and Production goalsWhat you need to succeed at XPO:At a minimum, you'll need:
2 years of experience in customer serviceExperience with Microsoft Office products such as Word, Excel and Outlook It'd be great if you also have:
1 year of transportation industry experienceFlexibility to work a variety of shifts, Monday through Friday between 6am-6pmKnowledge of and familiarity with commonly used concepts, practices, and procedures related to customer carePleasant and professional communication skills and phone etiquetteAbility to identify and help implement continuous improvement opportunitiesTake-charge attitude: capable of taking on the challenges of providing excellent customer careExcellent analytical skills including Microsoft Excel experience (pivot tables, v-lookups) Familiarity with CRM technology such as SalesforceBe part of something big. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.