Seasonal Guest Service AgentPermanent
British Columbia (BC), Golden - V0AJob Simplification
The announced job offer is made public by the firm: Kicking Horse Lodging by Bellstar Hotels & Resorts and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of British Columbia (BC) at the city Golden, in the country CA - at this current ZipCode: V0A
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
We're always looking for amazing people to join our team. Here at Bellstar, we "think like a guest, and act like an owner". We are looking for team members who try to make every stay an unforgettable experience for guests. If you are looking to spend your winter working and playing at a ski hill in the Canadian Rockies, we have the perfect position for you! Kicking Horse Lodging is hiring for the 2022/23 winter season with December start dates. Discounted Kicking Horse Mountain Resort Ski Pass and affordable staff accommodation available
The Guest Service Agent plays an important role as the first person who greets our guests. Guest Service Agents need to act with honesty, integrity, and be professional at all times. Our Guest Service Agents must do their best to make our guests stay amazing from the time they arrive to the time they depart.
This job might be for you if:
You like helping people. You are friendly, patient, and calm under pressure. You love taking on challenges and finding solutions. You communicate clearly, speak well, and can explain just about anything to everyone. If this sounds like you, we can't wait for you to join our team!
Responsibilities for this role include:
Greeting all guests & visitors in a friendly and professional manner
Processing check in and check out according to Bellstar procedures
Answering phone calls in a friendly and professional manner and answer all guest questions and concerns
Creating reservations and handling special requests
Verifying billing, processing payments, and presenting charges statements
Handling all guest complaints and concerns in a timely and professional manner, keeping the appropriate Manager informed or involving Manager as needed
Being knowledgeable of all hotel facilities and services
Provide correct and compelling tourist and destination information to guests and owners
Handling all transactions including cash, debit, and credit tenders, with confidentiality in mind
Always maintaining a clean and organized workspace, ensuring front desk is always stocked with office supplies
Following all legislative requirements and internal standards, policies, and procedures while upholding the company's core values
Other relevant and related duties as assigned
The "must haves":
A passion for the tourism industry
Previous customer service experience, preferably in hospitality
Strong verbal and written English communication skills, with the ability to follow written and verbal instructions
Committed to delivering the highest level of guest service and satisfaction
Ability to work under pressure in a fast-paced environment
Ability to work in a team environment, and on your own
Great organizational, multi-tasking and problem-solving skills
Ability to work a variety of shifts including days, nights, weekends, and holidays
Physical ability to stand for long periods of time
Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows the candidate to fulfill the requirements of the role
The "nice to haves":
Previous Front Office experience in a full-service hotel
Previous experience with hotel reservation systems
Valid certification in First Aid
What you can expect from us:
A positive, open working environment with a stable, loyal team who love to promote inclusivity while having fun at work
A growing company with opportunities for advancement, relocation, and development
A robust benefits package, for qualifying employees, that includes dental and medical coverage
Annual, corporate wide, salary and wage reviews
Enrollment in the employee discounted rates program for use at any of the Bellstar Hotels & Resorts managed properties
Job Types: Full-time, Seasonal
Salary: From $18.00 per hour
Benefits:
Employee assistance program
Flexible schedule
Store discount
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Weekend availability
Ability to commute/relocate:
Golden, BC: reliably commute or plan to relocate before starting work (required)
Language:
English (required)
Shift availability:
Day Shift (preferred)
Night Shift (preferred)
Work Location: One location
Expected start date: 2022-12-01
The Guest Service Agent plays an important role as the first person who greets our guests. Guest Service Agents need to act with honesty, integrity, and be professional at all times. Our Guest Service Agents must do their best to make our guests stay amazing from the time they arrive to the time they depart.
This job might be for you if:
You like helping people. You are friendly, patient, and calm under pressure. You love taking on challenges and finding solutions. You communicate clearly, speak well, and can explain just about anything to everyone. If this sounds like you, we can't wait for you to join our team!
Responsibilities for this role include:
Greeting all guests & visitors in a friendly and professional manner
Processing check in and check out according to Bellstar procedures
Answering phone calls in a friendly and professional manner and answer all guest questions and concerns
Creating reservations and handling special requests
Verifying billing, processing payments, and presenting charges statements
Handling all guest complaints and concerns in a timely and professional manner, keeping the appropriate Manager informed or involving Manager as needed
Being knowledgeable of all hotel facilities and services
Provide correct and compelling tourist and destination information to guests and owners
Handling all transactions including cash, debit, and credit tenders, with confidentiality in mind
Always maintaining a clean and organized workspace, ensuring front desk is always stocked with office supplies
Following all legislative requirements and internal standards, policies, and procedures while upholding the company's core values
Other relevant and related duties as assigned
The "must haves":
A passion for the tourism industry
Previous customer service experience, preferably in hospitality
Strong verbal and written English communication skills, with the ability to follow written and verbal instructions
Committed to delivering the highest level of guest service and satisfaction
Ability to work under pressure in a fast-paced environment
Ability to work in a team environment, and on your own
Great organizational, multi-tasking and problem-solving skills
Ability to work a variety of shifts including days, nights, weekends, and holidays
Physical ability to stand for long periods of time
Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows the candidate to fulfill the requirements of the role
The "nice to haves":
Previous Front Office experience in a full-service hotel
Previous experience with hotel reservation systems
Valid certification in First Aid
What you can expect from us:
A positive, open working environment with a stable, loyal team who love to promote inclusivity while having fun at work
A growing company with opportunities for advancement, relocation, and development
A robust benefits package, for qualifying employees, that includes dental and medical coverage
Annual, corporate wide, salary and wage reviews
Enrollment in the employee discounted rates program for use at any of the Bellstar Hotels & Resorts managed properties
Job Types: Full-time, Seasonal
Salary: From $18.00 per hour
Benefits:
Employee assistance program
Flexible schedule
Store discount
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Weekend availability
Ability to commute/relocate:
Golden, BC: reliably commute or plan to relocate before starting work (required)
Language:
English (required)
Shift availability:
Day Shift (preferred)
Night Shift (preferred)
Work Location: One location
Expected start date: 2022-12-01
Employer Overview
Kicking Horse Lodging by Bellstar Hotels & Resorts
British Columbia (BC), Golden - V0A- Agency