Seasonal Call Center Service Representative - FULL TIMEPermanent
Kansas, Wichita - 67209Job Simplification
The announced job offer is made public by the firm: Boot Barn and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Kansas at the city Wichita, in the country US - at this current ZipCode: 67209
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Seasonal Call Center Service Representative - FULL TIME
$15 Per Hour Starting Rate 10 Hour Shifts 3 Days Off At A Time Closed Thanksgiving & Christmas Day Opportunity To Stay On After Season Generous Employee Discount
Shift schedules: 9:45AM - 8:15PM, 11:30AM - 10:00PM
The Seasonal Call Center Service Representative provides information to customers in response to inquiries about products and services. They will receive, document and resolve customer complaints, are responsible for the day-to-day processing and troubleshooting of E-Commerce Customer Experience requests, and process timely execution of all customer experience communications. The Seasonal Customer Experience Representative will provide support to Back Office Operations and work closely with E-Commerce Team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Communicate with customers and resolve their concerns and issues with utmost urgency and professionalism.
Protect the Boot Barn brand with clear communication, upholding product knowledge
Work in both individual and team environments to complete projects and initiatives.
Provide sales support and assist with other projects within the company such as marketing initiatives.
Data entry - update orders with status information.
Obtain and evaluate all relevant information to research discrepancies.
Communicate and coordinate with internal departments.
Process requests for return and exchanges of all online orders.
Any other duties as assigned by Supervisor.
ADDITIONAL RESPONSIBILITIES
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
Demonstrates high level of quality work, attendance and appearance.
Adheres to all Company Policies & Procedures and Safety Regulations.
Adheres to local, state and federal laws.
Performs any other duties that may be assigned by management.
Understands and complies with all company rules and regulations.
MINIMUM QUALIFICATIONS
Proficient in MS Office Suite - Word, Excel and Outlook.
Ability to work in a fast-paced environment and able to implement last minute requests or changes.
Strong written and verbal communication.
E-Commerce and retail experience highly preferred.
Solid organizational and time management skills.
Self-managed, positive with great attitude, capable to work under pressure at times.
Able to work independently as well as on project teams.
Strong analytical and fact-based decision-making skills.
COMPETENCIES
Versatility
Communication
Decision Making
Initiative
Innovation
Motivator
Organization
Professionalism
Results Oriented
Physical Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job. Standing, walking and squatting less than fifty percent of the work shift.
Required to lift, move and carry up to 40 pounds
Ability to read, count and write to accurately complete all documentation and reports
Must be able to see, hear and speak in order to communicate with employees and other customers
Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms
Sedentary: Limited activity, no lifting, limited walking
Work Environment: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
Required to lift, move and carry up to 40 pounds
Noise levels are considered moderate
Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content.
Job Types: Full-time, Temporary
Pay: From $15.00 per hour
Benefits:
Employee assistance program
Employee discount
Paid training
Schedule:
10 hour shift
Day shift
Evening shift
Overtime
Weekend availability
Work Location: One location
$15 Per Hour Starting Rate 10 Hour Shifts 3 Days Off At A Time Closed Thanksgiving & Christmas Day Opportunity To Stay On After Season Generous Employee Discount
Shift schedules: 9:45AM - 8:15PM, 11:30AM - 10:00PM
The Seasonal Call Center Service Representative provides information to customers in response to inquiries about products and services. They will receive, document and resolve customer complaints, are responsible for the day-to-day processing and troubleshooting of E-Commerce Customer Experience requests, and process timely execution of all customer experience communications. The Seasonal Customer Experience Representative will provide support to Back Office Operations and work closely with E-Commerce Team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Communicate with customers and resolve their concerns and issues with utmost urgency and professionalism.
Protect the Boot Barn brand with clear communication, upholding product knowledge
Work in both individual and team environments to complete projects and initiatives.
Provide sales support and assist with other projects within the company such as marketing initiatives.
Data entry - update orders with status information.
Obtain and evaluate all relevant information to research discrepancies.
Communicate and coordinate with internal departments.
Process requests for return and exchanges of all online orders.
Any other duties as assigned by Supervisor.
ADDITIONAL RESPONSIBILITIES
Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management.
Demonstrates high level of quality work, attendance and appearance.
Adheres to all Company Policies & Procedures and Safety Regulations.
Adheres to local, state and federal laws.
Performs any other duties that may be assigned by management.
Understands and complies with all company rules and regulations.
MINIMUM QUALIFICATIONS
Proficient in MS Office Suite - Word, Excel and Outlook.
Ability to work in a fast-paced environment and able to implement last minute requests or changes.
Strong written and verbal communication.
E-Commerce and retail experience highly preferred.
Solid organizational and time management skills.
Self-managed, positive with great attitude, capable to work under pressure at times.
Able to work independently as well as on project teams.
Strong analytical and fact-based decision-making skills.
COMPETENCIES
Versatility
Communication
Decision Making
Initiative
Innovation
Motivator
Organization
Professionalism
Results Oriented
Physical Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job. Standing, walking and squatting less than fifty percent of the work shift.
Required to lift, move and carry up to 40 pounds
Ability to read, count and write to accurately complete all documentation and reports
Must be able to see, hear and speak in order to communicate with employees and other customers
Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms
Sedentary: Limited activity, no lifting, limited walking
Work Environment: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
Required to lift, move and carry up to 40 pounds
Noise levels are considered moderate
Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content.
Job Types: Full-time, Temporary
Pay: From $15.00 per hour
Benefits:
Employee assistance program
Employee discount
Paid training
Schedule:
10 hour shift
Day shift
Evening shift
Overtime
Weekend availability
Work Location: One location
Employer Overview
Boot Barn
Kansas, Wichita - 67209- Agency