Salon Reservation Specialist - Minnesota, Minneapolis

The announced job offer is made public by the firm: Juut Midwest, Inc. and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Trades & Services and the jobs location is in the state of Minnesota at the city Minneapolis, in the country US - at this current ZipCode: 55403

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Salon Reservation Specialist

Reports to: Reservation Room Manager

Love serving clients? Join JUUT and work with a high performing and inspiring 5-star team! Learn more about !

Here at Juut we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate confidence, invigorate clients, and make the world a happier place.

At Juut Salonspa, you are supported by a team of professionals located in our home office including marketing, education, human resources, and operations to assist in your career growth. We celebrate individuality and care about your livelihood as an artist. JUUT Salonspa is an inclusive environment.

Reservation Specialist Summary:

The primary responsibility of this position is to provide outstanding customer service to Juut clients and Perform Reservation Room duties in accordance with Juut's performance and service standards. The Reservation Specialist will start out In Training, and as key tasks and responsibilities are mastered will move through Studio, Senior, and Master levels. Key accountabilities include accurately and efficiently managing reservation requests via phone, text, or email, ensuring positive, uplifting experiences for all clients, being a resource to clients and artists, and upholding Juut's Daymaker philosophy.

Essential Duties and Responsibilities of Reservation Specialist:

• Primary source of contact for JUUT clientele
• Answer incoming client calls and texts, book appointments with proper artist or therapist through matchmaking, capture client data completely and accurately, offer add on appointments to meet client needs and introduce them to service offerings at Juut.
• Manage client text conversations, ensuring a high level of satisfaction and accuracy; complete conversations that need assistance.
• Ensure confirmations are sent to clients, via text, email, or phone call 5 days in advance.
• Follow up with clients on the cancellation list to offer openings as they occur.
• Make follow up calls/texts to new clients within 24 hours of their visit to Juut.
• Responsible for ongoing product, service, and artist knowledge, ability to answer product questions and make recommendations as a resource for the client.
• Knowledge of artists at salon locations to include services provided, specialties, level etc.
• Ability to reschedule and cancel appointments as requested.
• Willingness and ability to problem solve when challenges arise.
• Awareness of the importance of smart booking to maximize the number of client requests we can meet.
• Monitor reservation room supplies and alert manager when items are needed.
• Keep the shared workspace tidy and organized.
• Additional duties as directed to support the success of the whole; info cap, new guest referral emails, community baskets, social media, contribution calls/texts etc.
• Ability to work during opening and closing hours and weekends.
• Attend all training, education, and meetings/huddles as required.
• Assist with possible other duties as assigned.
• Must remain professional at all times in demeanor, communication, and dress (including following proper dress code with professional looking hair and makeup).

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Willingness to take initiative and seek out ways to go above and beyond for clients.
• Outstanding customer service and communication skills, both verbal and written.
• Ability to multi-task in a fast-paced environment.
• Intermediate computer skills with a focus on accuracy in typing (grammar, spelling, speed, etc.)
• Availability to work salon schedule - nights and weekends required.
• Ability to interact in a positive and productive manner while fostering a team-based environment.
• Willingness to serve as a conduit between the guests and the salon team in a professional and engaged manner.

EDUCATION, TRAINING AND EXPERIENCE:

• Training provided
• Education: High School Diploma or equivalent.
• Exposure to hospitality, salon, or call center business preferred.
• Customer Service Experience Preferred
• Familiar with technology including but not limited to computers, cell phone, multi-line phone, printer, scanner, fax

WORKING CONDITIONS

• Office environment
• Call center atmosphere
• Sitting/Standing
• Computer

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a position. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This document does not create an employment contract, implied or otherwise, other than as "at will" relationship

8 hours shifts
Full time hours - 30-40 per week
Must have evening and weekend flexibility

Reservation Room Operating hours:
Monday- Thursday 8a-8p
Friday 7a-7p
Saturday 7a-5p

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