Salesforce Technical Support Specialist - Florida, Tampa

The announced job offer is made public by the firm: Pfizer and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Florida at the city Tampa, in the country US - at this current ZipCode: 33601

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We are seeking a highly motivated individual to join Pfizer's Digital Solution and Service Management organization. Our team is responsible to provide thought leadership in applications, platforms, and technology portfolio along with providing operational support globally for all solutions within the Commercial and Marketing Facing domains. Our mission is to help bring medicines to patients through the delivery of impactful and sustainable technology solutions. Through our team of talented technologists, we provide solution and service delivery, technology platforms managements, and optimization and application support excellence. The Manager, Solution and Service Management is a critical role in helping us achieve our mission. The Manager (Professional), Solution and Service Management, will be responsible for providing support and maintenance services to Commercial business applications primarily leveraging platform technologies and mid-tier technologies. This role will maintain stable, compliant, and reliable systems, engage with customers and service providers to resolve support issues, and partner with solution delivery to deploy new solutions and capabilities. This role will apply comprehensive technical and domain knowledge to provide technical leadership for support, maintenance, and operation of simple to complex commercial applications. The qualified candidate in this role will serve as a technical resource on the team to ensure application service, availability and performance levels are met. This role will participate and contribute as a team member, collaborate with other support teams, drive continuous improvement, and ensure business solutions are supported with the highest level of customer satisfaction. Individual in this role will also work with regional and market level Digital and business contacts globally to manage communications and service relationships.

With limited oversight be responsible:

Responsible for service delivery of simple to moderately complex applications within the commercial portfolio.

Will apply comprehensive technical and domain knowledge to independently help resolve support issues for simple to moderately complex applications.

Will independently take decisions to develop new options to resolve problems.

Will independently manage maintenance change releases related to enhancements and bug fixes for simple to moderately complex applications.

Use of appropriate communication tools and practices to present complex concepts to stakeholders and influencers.

Maintain key metrics for quality, efficiency, and performance. Identify areas for improvement, agree and implement improvement plans with Digital Business Partner.

Responsible for support vendor relationship management. Partner with service providers to drive increased value

Demonstrate in-depth technical and domain subject matter expertise of the key applications.

Monitor, review and implement compliance and security measures.

Support audit and legal requests and coordinate quarterly recertification Provide status updates and communicate relevant information to key stakeholders

Basic Qualification

Bachelor's degree required, preferably in a Computer Science, Information Systems, Engineering or Business Management field.

5+ years of experience in application development and/or application support Experience and demonstrated ability with one or more of the application development and/or data integration technologies such as (Including and APEX coding), Informatica Cloud Services, MuleSoft, Oracle, Amazon Web Services, Snowflake, Informatica, etc. Experience in IT support, Programming and/or Software Development Lifecycle management. Strong technical and troubleshooting skills.

Excellent oral and written English communication skills.

Strong interpersonal, customer service, and relationship competencies. Excellent organizational and time management capabilities. Ability to multi-task, plan, organize and effectively execute tasks and projects. Curiosity and willingness to learn, and ability to quickly develop new technical and functional competencies.

Ability to work both independently and as a member of a team, earning the trust both of customers and teammates.

Ability to adapt to new work assignments, flexibility, and willingness to work with a global team across regions and time zones. Preferred Qualifications Experience with Sales Force Automation (SFA) and Customer Relationship Management (CRM) processes

Experience with platform

Experience with Veeva platform

Experience with data and integration technologies such as Informatica Cloud Services, MuleSoft, Oracle, Amazon Web Services, Snowflake, UC4 Experience working in the Pharmaceutical or Life Sciences industry

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Pfizer Digital is a 7x24x365 endeavor. This role may require occasional physical or virtual participation on a weekend, holiday, or after normal business hours

May occasionally require travel, primarily to other Pfizer sites in the region and globally.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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