Sales & Customer Support Representative - Virginia, Glen Allen

The announced job offer is made public by the firm: ChemTreat and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Virginia at the city Glen Allen, in the country US - at this current ZipCode: 23060

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About the Sales & Customer Support Representative role:

As a Sales and Customer Support Representative, in a fast-paced environment you will fulfill internal and external customer needs through a high volume of phone calls, while also handling electronic requests. You will provide unscripted, customized professional service with the expectation that you have ownership over the resolution within a 24-hour window.

This role is eligible for a hybrid work arrangement in which you can work part-time at the company location and part-time remotely from your home. Must be based in Greater Richmond, VA area.

What are the responsibilities?

• Support the sales force to resolve situations
• Problem solves delivery issues, probe and fact find for key elements and track orders to delivery
• Place accurate phone orders (40-50 daily) and electronic orders (10-15 weekly)
• Responsible for all account maintenance: account contact information, pricing information, address changes, notes, etc.
• Follow the escalation procedure for outstanding tasks
• Review customer Purchase Orders (PO) for order entry
• Problem-solve errors for root cause and countermeasure
• Understand and adapt to change in processes and procedures
• Ability to understand lean manufacturing metrics as they relate to daily performance measures
• Staying organized through self-management, motivated and committed to results

What makes this opportunity exciting?

• This is an opportunity to get into an outstanding organization, ranked on the Fortune 500 list!
• You will be helping ensure water quality for people around the world!
• Full benefits including medical, dental, vision, 401(k) matching all on day one

Am I qualified?

• Associate's or bachelor's degree preferred
• 2-3 years of business and/or customer contact center experience preferred
• Technical, analytical skills and business knowledge.
• Strong written and verbal communication skills