Robotics Field Service Engineer - New Jersey, Clifton

The announced job offer is made public by the firm: HighRes Biosolutions and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Engineering and the jobs location is in the state of New Jersey at the city Clifton, in the country US - at this current ZipCode: 07015

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Position Specific Details

We are searching for experienced Automation and Robotics Field Service Engineers to support our expandinginstallbase of laboratory automation platforms. You will be responsible for the installation, maintenance, and repair of hardware and device platforms at customer sites and be key to the adoption and ongoing utilization ofHighResBiosolutions platforms and products, requiring a professional, customer-centric approach combined with excellent problem-solving and technical skills.

You will have the opportunity to partner with Automation Support Engineers, Field Applications, Software & Robotics Engineers, and Account Managers to drive customer satisfaction and customer success. This role is a field position based out of your home, with regular travel and work at customer sites in the Northeast service territory and occasional travel across the US.

All HighRes Biosolutions employees must be fully vaccinated from Covid-19

What you will be doing

• Troubleshoot, repair, and maintain the full range ofHighResdevices, systems, and automation platforms.
• Deploy and calibrate robotic systems at customer sites.
• Provide rapid response to customer support requests, initiating troubleshooting and triage of customer-reported product issues.
• Complete accurate and timely documentation of support case issues, activities, and resolution.
• Collaborate withHighResAutomation Support Engineers and operations teams to deploy device updates, system upgrades, and relocations at customer sites.
• Train customers on routine operation of devices and perform basic Cellario software training.
• Develop customer relationships through proactive and collaborative communication to ensure customer engagement, customer referrals, and overall customer success with our products in the assigned territory.
• Regularly author service documentation and contribute knowledge base articles for technical support and servicing & troubleshooting techniques.
• Mentor and train junior-level FSEs and contribute to overall professionalism and service delivery excellence ofHighRes Customer Service.
• Complete ongoing internal/external technical and professional training and development for continuous improvement and further expansion of service skills and delivery.
• Occasional co-ordination with laboratory instrumentation and robot third-party device manufacturers to achieve tier 2 and tier 3 issue resolution.
• Manage and maintain field service spares anda serviceinventory accurately.

Your knowledge, skills and attributes

• Bachelorsdegree in electromechanical/life science/engineering or certification with equivalent experience in lieu of degree is required.
• Minimum 4 years direct experience in a field service or customer-facing support role, with preference for experience in laboratory or industrial automation products, robotics, or laboratory instrumentation field service. In-house automation support/engineering experience will also qualify.
• HVAC/cooling/environmental experience as well as control software/firmware, computer communications (TCP/IP, RS232), and object-oriented programming experience are advantages, but not required.
• Mature customer service skills.
• Excellent troubleshooting and diagnostic skills.
• Strong written and oral communication skills.
• Organized and capable of self-management.
• Ability to travel weekly to customer sites, with overnight domestic travel 40-55% and potential, occasional international travel required.
• Able to lift 70 pounds
• Valid drivers license.

About HighRes

We love automation. We design and build innovative robotic systems and laboratory devices used by pharmaceutical and biotech companies and academic research laboratories. HighRes Biosolutions helps scientists accelerate drug discovery, high throughput genotyping, siRNA screening, next-generation sequencing sample prep, biorepository science and molecular diagnostics with highly flexible, expandable and modular integrated systems, bench-top devices and consumables that are easily configured (and reconfigured) to create research environments conducive to achieving breakthrough results.