Remote Technical Support Specialist - Georgia, Atlanta

The announced job offer is made public by the firm: ADT and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Georgia at the city Atlanta, in the country US - at this current ZipCode: 30301

The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.

Company Overview:

ADT has been in the business of helping save lives since 1874. As the smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck.

Check out more about life at ADT here .

Now hiring in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming.

Position Summary:
Provide advance troubleshooting of ADT products after installation. This includes Work directly with Customers and Field Branches correcting issues to prevent unnecessary truck rolls.

This ultimately allows our field organization to focus on servicing customers in person that require a live tech which improves the customer experience. Must possess strong ability to interact with customers remotely in order to negotiate spending time on the phone, working through the alarm issue remotely vs. receiving service within home or business. Strong communication skills and ability to empathize with customer, breaking down complex problems into understandable/common terms is also necessary. Finding scrub opportunities by utilizing ADS and also intricate knowledge of MMB job queue such that live jobs that are being created same day can be found and addressed as geographical pivots occur. Advanced technical knowledge and deep understanding of how various systems interact with each other and produce alarm issues and then also may provide sound/consistent resolutions. Deep understanding and utilization of various applications and tools such as 3PS, IT3, Pulse Admin, Informix, MasterMind, NICAD, Signal On Demand, and Geo Link systems is required to address alarm issues found onsite.

Major Responsibilities:

• Answering incoming and placing outbound calls to existing customers to help answer technical assistance questions and providing solutions.


• Troubleshooting ADT products and services and enhancing the customer experience through excellent communication of complex situations and solutions.


• Immediately demonstrating a strong knowledge of ADT products and services to help enhance the ADT customer experience.


• Closely working with local ADT offices to schedule service appointments or other system maintenance to help protect customers.
  
  
  
  • Landline Communication Failures
  
  
  • Cell/Radio Failures
  
  
  • Pulse Gateway offline
  
  
  • Command Panels, Nanos
  
  
  • Doorbells, Thermostats
  
  
  • Garage Door controls
  
  
  • Wifi extenders
  
  
  • Camera's (offline, not recording, black screens, clips not saving)
  
  
  • Pulse/Command Apps
  
  
  • Zwaves, Programming issues
  
  

Schedules:

• All Shifts

Knowledge, Skills, and Abilities:

• High school diploma or equivalent required


• ADT Field Technician and/or Gen Care experience


• A minimum of one (1) year of technical customer service experience


• Some college credits: degree preferred


• Technical aptitude, problem solving skills and ability to prioritize multiple items at once

Other:

• Paid virtual training - some in-person attendance may be required based on business needs.


• VDI training requirements:


• PC, no Mac or Chromebook


• At least 10 mbps broadband internet connection with the ability to hardwire via ethernet from cable modem to your PC


• Windows 7 or higher

If you do not meet these requirements, you will be able to train in the center and does not disqualify you from the position.

• Casual, yet energetic and engaging work environments


• Potential opportunities to work from home based on business needs


• A culture of coaching, development and career growth opportunities

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at to learn more.