Remote Customer Service RepresentativePermanent
New Jersey, Newark - 07101Job Simplification
The announced job offer is made public by the firm: Corestaff Services/Power by Swipejobs and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of New Jersey at the city Newark, in the country US - at this current ZipCode: 07101
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Position Title : Remote CSR2 - Call Center-MUST LIVE IN NJ
Pay Rates - $16.50 $17.50-bilingual (Eng/Span)
Training Schedule/Duration: M-F 8:00 AM - 4:30 PM Eastern for a duration of 3 weeks.
8:00 am to 8:00 pm EST - Monday through Friday.
Location : Remote / Work from home ( _ Worker must reside in New Jersey) . _
The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.
Job Responsibilities:
• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Respond effectively to all forms of inbound and outbound contacts.
• Track and document all inquiries using the applicable systems.
• Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Facilitate translation services for non-English speaking callers according to procedures.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
• Perform other duties as assigned by management.
Education Required:
• High School Diploma, GED, or equivalent
• AA or higher degree preferred
Requirements :
• Minimum of 6 months experience needed;
• Strong data entry and telephone skills;
• Excellent organizational, interpersonal, written, and verbal communication skills;
• Ability to perform comfortably in a fast-paced work environment;
• Ability to successfully execute many complex tasks simultaneously;
• Ability to work as a team member, as well as independently;
• Previous experience with computers, phone systems, and headsets preferred;
• Previous experience in customer service and call center preferred;
• Bi-lingual Spanish is a plus.
Equipment: Bring Your Own Device (BYOD) per provided specs. A camera is required as agents are expected to be on camera for the duration of training.
Job Types: Full-time, Contract
Pay: $16.50 - $17.50 per hour
Schedule:
8 hour shift
Monday to Friday
Work Location: On the road
Pay Rates - $16.50 $17.50-bilingual (Eng/Span)
Training Schedule/Duration: M-F 8:00 AM - 4:30 PM Eastern for a duration of 3 weeks.
8:00 am to 8:00 pm EST - Monday through Friday.
Location : Remote / Work from home ( _ Worker must reside in New Jersey) . _
The Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.
Job Responsibilities:
• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Respond effectively to all forms of inbound and outbound contacts.
• Track and document all inquiries using the applicable systems.
• Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Facilitate translation services for non-English speaking callers according to procedures.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
• Perform other duties as assigned by management.
Education Required:
• High School Diploma, GED, or equivalent
• AA or higher degree preferred
Requirements :
• Minimum of 6 months experience needed;
• Strong data entry and telephone skills;
• Excellent organizational, interpersonal, written, and verbal communication skills;
• Ability to perform comfortably in a fast-paced work environment;
• Ability to successfully execute many complex tasks simultaneously;
• Ability to work as a team member, as well as independently;
• Previous experience with computers, phone systems, and headsets preferred;
• Previous experience in customer service and call center preferred;
• Bi-lingual Spanish is a plus.
Equipment: Bring Your Own Device (BYOD) per provided specs. A camera is required as agents are expected to be on camera for the duration of training.
Job Types: Full-time, Contract
Pay: $16.50 - $17.50 per hour
Schedule:
8 hour shift
Monday to Friday
Work Location: On the road
Employer Overview
Corestaff Services/Power by Swipejobs
New Jersey, Newark - 07101- Agency