Remote Customer Service Representative-2nd ShiftPermanent
Oregon, Myrtle Point - 97458Job Simplification
The announced job offer is made public by the firm: Firstsource and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Oregon at the city Myrtle Point, in the country US - at this current ZipCode: 97458
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Remote Customer Service Representative-2nd Shift-()Description
REMOTE WORK FROM HOME Healthcare Inbound Call Center Representatives
Second Shift1:30pm - 10:00pm EST
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our right shore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Overview:
The 4-Week Training Schedule is Monday - Friday1:30pm - 10:00pm EST (Eastern Standard Time)
The Projected Production Schedule is 2nd shift: Monday - Friday 1:30pm - 10:00pm EST (subject to change per the business need)
Our Agents earn $14 per hour
Agents in production (after successfully completing training & nesting) are eligible to earn a $1 per hour differential (agent must have a minimum of 78 hours worked in the pay period), bi-weekly attendance incentives & monthly KPI incentives
Call Service Representatives provide new and existing members and providers with the best possible customer service in relation to billing, claims, enrolment, benefits, general inquiries, and complaints.
Key Roles and Responsibilities:
Call Center environment
Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
Maintain awareness of the way performance and actions affect members.
Web camera visibility
Schedule Flexibility
Key Performance Indicators:
Inquiry Accuracy and Completeness
Productivity
Call Resolution
Overall Satisfaction
Call Handle Time
Reporting Structure:
Reporting to a Supervisor and Manager
Qualifications
Qualification & Experience:
Customer service experience
Healthcare experience
Call Center experience
Data entry experience
Must have a private workstation to perform your work
Must have Internet to include a router with Ethernet jack for connectivity to PC
Know How
Ability to navigate multiple computer screens
Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
Must be reliable and punctual
Work effectively in a team environment
Work independently without constant supervision
Positive professional attitude
Detail-oriented
Computer literate
Strong reading comprehension and writing skills
Problem-solving skills.
Primary Location:United States-Remote-RemoteJob:AssociateOrganization:HPHS - Onshore OperationsJob Posting:Sep 21, 2022, 8:44:44 PM
REMOTE WORK FROM HOME Healthcare Inbound Call Center Representatives
Second Shift1:30pm - 10:00pm EST
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our right shore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Overview:
The 4-Week Training Schedule is Monday - Friday1:30pm - 10:00pm EST (Eastern Standard Time)
The Projected Production Schedule is 2nd shift: Monday - Friday 1:30pm - 10:00pm EST (subject to change per the business need)
Our Agents earn $14 per hour
Agents in production (after successfully completing training & nesting) are eligible to earn a $1 per hour differential (agent must have a minimum of 78 hours worked in the pay period), bi-weekly attendance incentives & monthly KPI incentives
Call Service Representatives provide new and existing members and providers with the best possible customer service in relation to billing, claims, enrolment, benefits, general inquiries, and complaints.
Key Roles and Responsibilities:
Call Center environment
Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
Maintain awareness of the way performance and actions affect members.
Web camera visibility
Schedule Flexibility
Key Performance Indicators:
Inquiry Accuracy and Completeness
Productivity
Call Resolution
Overall Satisfaction
Call Handle Time
Reporting Structure:
Reporting to a Supervisor and Manager
Qualifications
Qualification & Experience:
Customer service experience
Healthcare experience
Call Center experience
Data entry experience
Must have a private workstation to perform your work
Must have Internet to include a router with Ethernet jack for connectivity to PC
Know How
Ability to navigate multiple computer screens
Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
Must be reliable and punctual
Work effectively in a team environment
Work independently without constant supervision
Positive professional attitude
Detail-oriented
Computer literate
Strong reading comprehension and writing skills
Problem-solving skills.
Primary Location:United States-Remote-RemoteJob:AssociateOrganization:HPHS - Onshore OperationsJob Posting:Sep 21, 2022, 8:44:44 PM
Employer Overview
Firstsource
Oregon, Myrtle Point - 97458- Not Specified