Remote Bilingual Financial Service RepresentativePermanent
Not Specified, Not Specified -Job Simplification
The announced job offer is made public by the firm: NTT Business Process Outsourcing and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Not Specified at the city Not Specified, in the country CA - at this current ZipCode:
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Job Overview
A career with the BPO division of NTT is like no other experience - we have a fast-paced, unique culture that provides abundant opportunities for personal and professional growth. From fun-filled teams who stay connected, our diverse and passionate colleagues show their spirit each day by delivering superior value to our customers. Together we do great things!
What's in it for You?
Work-From-Home from Day 1, we supply the equipment.
Virtual Training provided.
Comprehensive benefits package (medical, vision, and dental).
RRSP program options.
Short and Long Term Disability options.
Opportunities for career progression.
Substantial Referral Bonus, vacation allotment, and much more!
If you are looking to jump-start your career and join a leading company, then NTT BPO is the place to be!
Position Status: Full Time, Permanent, Remote
Rate of Pay: $16.50 - $19 hourly.
Hours of Operation: Monday - Sunday 7:00am - 11:00pm EST. Scheduling is on rotational basis.
Position Overview:
As a Financial Service Representative, you will be responsible for handling inbound calls from existing and potential customer. In this role you are a Brand Ambassador and the first point of contact for the client. Successful candidates will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner.
Responsibilities:
Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support.
Respond to customer inquiries in a pleasant, courteous, professional and well-informed manner.
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
Adhere to the NTT BPO Business Conduct Guidelines and Sensitive Consumer Information Standard, while maintaining requirements in relation to PCI compliance standards.
Remain current on program information and business initiatives, as well as corporate products and processes.
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices and procedures.
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests.
Requirements:
Excellent communication skills, both verbal and written. Professional and pleasant telephone manner.
Bilingualism (English & French) is mandatory.
Positive attitude and demonstrated ability to perform in a team-based environment.
Professional and pleasant telephone manner.
Must have flexibility and willingness to work rotational shifts, including evenings and weekends.
Experience working in a call center environment specifically in a customer service role.
Working knowledge of PC's and strong keyboarding skills.
Previous Financial Services experience would be considered an asset.
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender, veteran status, or other protected category.
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What's in it for You?
Work-From-Home from Day 1, we supply the equipment.
Virtual Training provided.
Comprehensive benefits package (medical, vision, and dental).
RRSP program options.
Short and Long Term Disability options.
Opportunities for career progression.
Substantial Referral Bonus, vacation allotment, and much more!
If you are looking to jump-start your career and join a leading company, then NTT BPO is the place to be!
Position Status: Full Time, Permanent, Remote
Rate of Pay: $16.50 - $19 hourly.
Hours of Operation: Monday - Sunday 7:00am - 11:00pm EST. Scheduling is on rotational basis.
Position Overview:
As a Financial Service Representative, you will be responsible for handling inbound calls from existing and potential customer. In this role you are a Brand Ambassador and the first point of contact for the client. Successful candidates will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner.
Responsibilities:
Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support.
Respond to customer inquiries in a pleasant, courteous, professional and well-informed manner.
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
Adhere to the NTT BPO Business Conduct Guidelines and Sensitive Consumer Information Standard, while maintaining requirements in relation to PCI compliance standards.
Remain current on program information and business initiatives, as well as corporate products and processes.
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions
Fulfill customer brand expectations in a manner that complies with policies, practices and procedures.
Accurately complete appropriate documentation for each transaction
End each call by completing all required activity in order to fulfill customer requests.
Requirements:
Excellent communication skills, both verbal and written. Professional and pleasant telephone manner.
Bilingualism (English & French) is mandatory.
Positive attitude and demonstrated ability to perform in a team-based environment.
Professional and pleasant telephone manner.
Must have flexibility and willingness to work rotational shifts, including evenings and weekends.
Experience working in a call center environment specifically in a customer service role.
Working knowledge of PC's and strong keyboarding skills.
Previous Financial Services experience would be considered an asset.
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender, veteran status, or other protected category.
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Employer Overview
NTT Business Process Outsourcing
Not Specified, Not Specified -- Agency