Remote Bilingual Customer Care Specialist - Signing BonusPermanent
Nova Scotia (NS), Sydney - B1LJob Simplification
The announced job offer is made public by the firm: NTT Business Process Outsourcing and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Nova Scotia (NS) at the city Sydney, in the country CA - at this current ZipCode: B1L
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
A career with the BPO division of NTT is like no other experience - we have a fast-paced, unique culture that provides abundant opportunities for personal and professional growth. From fun-filled teams who stay connected, our diverse and passionate colleagues show their spirit each day by delivering superior value to our customers. Together we do great things!
What's in it for You?
Work-From-Home from Day 1, we supply the equipment.
Virtual Training provided.
Comprehensive benefits package (medical, vision, and dental).
RRSP program options.
Short and Long Term Disability options.
Opportunities for career progression.
Substantial Referral Bonus, vacation allotment, and much more!
If you are looking to jump-start your career and join a leading company, then NTT BPO is the place to be!
Position Status: Permanent Full time - Work from Home
Rate of Pay:$18.00/English -$19.00/Bilingual (English & French)
Hour of Operation: Monday - Sunday 7:00am - 12:00am AST (Rotational Shifts)
$750 Signing Bonus
Position Overview:
As a Customer Care Specialist, you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner. In this role, the Customer Care Specialist is a Brand Ambassador and the first point of contact for the client.
Responsibilities:
Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support.
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
Remain current on program information and business initiatives, as well as corporate products and processes.
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
Fulfill customer brand expectations in a manner that complies with policies, practices and procedures.
Accurately complete appropriate documentation for each transaction.
End each call by completing all required activity in order to fulfill customer requests.
Requirements:
Excellent communication skills, both verbal and written.
Bilingual (English/French) a requirement
Demonstrated analytical and problem-solving skills.
Demonstrated ability to work within time constraints.
Working knowledge of PCs and strong keyboarding skills (min 25 wpm).
Positive attitude and demonstrated ability to perform in a team-based environment.
Professional and pleasant telephone manner.
Must have flexibility and willingness to work rotational shifts, including evenings and weekends.
Experience working in a call center environment specifically in a customer service role.
Previous Financial Services experience would be considered an asset.
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender, veteran status, or other protected category.
BIND
What's in it for You?
Work-From-Home from Day 1, we supply the equipment.
Virtual Training provided.
Comprehensive benefits package (medical, vision, and dental).
RRSP program options.
Short and Long Term Disability options.
Opportunities for career progression.
Substantial Referral Bonus, vacation allotment, and much more!
If you are looking to jump-start your career and join a leading company, then NTT BPO is the place to be!
Position Status: Permanent Full time - Work from Home
Rate of Pay:$18.00/English -$19.00/Bilingual (English & French)
Hour of Operation: Monday - Sunday 7:00am - 12:00am AST (Rotational Shifts)
$750 Signing Bonus
Position Overview:
As a Customer Care Specialist, you will be responsible for handling inbound calls from existing and potential customers. You are directly accountable for meeting and exceeding client goals as they relate to service levels and quality of calls within a team-driven and fast-paced work environment. Successful incumbents will have a keen interest in solving customer issues and/or answering inquiries as quickly and easily as possible, while remaining committed to delivering exceptional customer service in a caring and considerate manner. In this role, the Customer Care Specialist is a Brand Ambassador and the first point of contact for the client.
Responsibilities:
Manage inbound customer calls regarding standard credit card inquiries, transactions, account maintenance and online support.
Respond to customer inquiries in a pleasant, courteous, professional, and well-informed manner.
In conjunction with on-screen customer information, identify customer needs through customer contact while simultaneously reading/updating customer information on the system.
Analyze information presented by the customer and action next steps accordingly based on the nature of the inquiry.
Adhere to established escalation procedures when mitigating complaints/escalations on the first contact.
Remain current on program information and business initiatives, as well as corporate products and processes.
Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions.
Fulfill customer brand expectations in a manner that complies with policies, practices and procedures.
Accurately complete appropriate documentation for each transaction.
End each call by completing all required activity in order to fulfill customer requests.
Requirements:
Excellent communication skills, both verbal and written.
Bilingual (English/French) a requirement
Demonstrated analytical and problem-solving skills.
Demonstrated ability to work within time constraints.
Working knowledge of PCs and strong keyboarding skills (min 25 wpm).
Positive attitude and demonstrated ability to perform in a team-based environment.
Professional and pleasant telephone manner.
Must have flexibility and willingness to work rotational shifts, including evenings and weekends.
Experience working in a call center environment specifically in a customer service role.
Previous Financial Services experience would be considered an asset.
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender, veteran status, or other protected category.
BIND
Employer Overview
NTT Business Process Outsourcing
Nova Scotia (NS), Sydney - B1L- Agency