Personal Lines Client Service Manager - Texas, Humble

The announced job offer is made public by the firm: Gallagher and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Texas at the city Humble, in the country US - at this current ZipCode: 77396

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Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way , our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
Position Summary:
The Personal Lines Preferred Client Service Manager I (Inbound) is accountable for delivering high quality and efficient service to Gallagher's Personal Lines clients. This role operates in a team environment to manage less complex Personal Lines insurance accounts. Rather than having assigned Clients, this role provides real-time servicing of Clients in a call center environment. This role reports to and takes direction from the Personal Lines Client Service Supervisor, who is responsible for leading this segment of business within a defined geography.
The Client Service Managers in our "Preferred" business segment directly contributes to key business outcomes such as client satisfaction, client retention and is also responsible for fostering a culture of performance and continuous improvement. This, in turns, enhances AJG's value to our clients and prospects and helps us to achieve our business objectives.

Primary Areas of Focus:

• Delivers consistent, high quality client service as defined by AJG operational standards and practices.
• Supports the business priorities of the Personal Lines team within Gallagher Global Brokerage.
• Consistently achieves or exceeds operational productivity and performance metrics.

Essential duties include:

• Successfully operates in a team environment to manage a group of accounts with relatively simple servicing needs.
• Supports Gallagher's growth initiatives by ensuring an excellent customer service experience. This includes answering client phone and email queries related to billing, coverage, pricing, claims, policy cancellations, policy endorsements, inspections, documentation requests, issues, concerns, etc.
• Collaborates with Preferred team members and our Sales team to transition prospective Clients to generate new business.
• Partners with Preferred team members to transition clients with more complex needs, such as remarkets, account retention, claims issues, etc.
• Builds rapport quickly with clients in an effort to identify needs in a clear, confident and friendly manner.
• Able to identify needs of client and resolve them effectively and efficiently, ensuring engagement of Gallagher's Customer Care Center teams when appropriate.
• Works to avoid escalating Client issues but involves the Client Service Supervisor, as needed.
• Leverages systems, services and resources to execute work in an effective and efficient manner.
• Maintains complete and accurate client and policy data and documents within the Gallagher systems.

Requirements:

• Bachelor's degree with 0+ years client service and/or claims management experience -OR-
• High School degree/GED with 3+ years client service and/or claims management experience.
• Producer's license.
• Strong written and verbal communication skills.
• Proficient in using technology as a tool to maximize productivity and quality.

Preferred:

• Previous experience managing client relationships.
• Insurance knowledge - Personal Lines experience preferred.
• Travel requirement 5- 10%.

Work Traits:

• Works effectively in a team environment.
• Consistently delivers high quality work in a timely manner.
• Builds rapport quickly with external clients.
• Effectively balances a strong client focus with maximizing operational efficiency.
• Quickly determines critical issues, detail oriented.
• Solves problems quickly and focus solutions on the root cause.

U.S. Eligibility Requirements:

• Interested candidates must submit an application and resume/CV online to be considered.
• Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract.
• Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
• Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization.
• Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Additional Information