PC Technician Team LeadPermanent
Virginia, Vienna - 22182Job Simplification
The announced job offer is made public by the firm: ESRI, Inc. and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Trades & Services and the jobs location is in the state of Virginia at the city Vienna, in the country US - at this current ZipCode: 22182
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Overview:
Lead a team of technical staff responsible for providing computer hardware, software, and technical support to all departments while also providing Tier 3 technical support for computer hardware issues. In this position, you'll be responsible for collaborating with departments and vendors to ensure that Esri is purchasing and deploying the right computer solutions to meet the changing needs of the organization.
Responsibilities:
Provide supervision, direction, and mentoring to a team supporting daily technical operations
Coordinate computing requirements information sessions to facilitate purchasing decisions on behalf of our colleagues
Work with various technical teams to establish best practices related to hardware configuration, distribution, and monitoring
Facilitate the learning, evaluation, and testing of new operating systems and hardware to grow the knowledge base of the Service Desk Operations Team
Participate/facilitate vendor-sponsored training specific to new technologies, hardware configurations, process improvements
Recommend purchase of computer systems and peripherals across all Esri departments by evaluating internal departmental needs
Participate in the negotiation and review of hardware and service support agreements
Proactively seek opportunities to reduce total computer hardware costs
Ensure maintenance of hardware asset management
Monitor and coordinate workflows for the Service Desk and Desktop support team
Collaborate with other team leads to ensure overall customer support is aligned with established service level agreements
Proactively communicate IST initiated changes to affected departments
Create and validate customer facing instructions and FAQs
Be the voice of the customer within IST
Requirements:
5 years of industry experience
Self-motivated and able to work efficiently with minimal supervision
Ability to manage priorities and work under pressure
Strong written and verbal communication skills
Strong interpersonal and leadership skills with the ability to effectively work in an environment that values teamwork and collaboration
Lead and attend interdepartmental meetings as required
Supervisory skills
Strong technical knowledge supported by previous work in IT
High school diploma or equivalent (bachelor's in information systems, computer science, or related discipline preferred)
The Company:
Our passion for improving quality of life through geography is at the heart of everything we do. Esri's geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.
Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
IND1
Lead a team of technical staff responsible for providing computer hardware, software, and technical support to all departments while also providing Tier 3 technical support for computer hardware issues. In this position, you'll be responsible for collaborating with departments and vendors to ensure that Esri is purchasing and deploying the right computer solutions to meet the changing needs of the organization.
Responsibilities:
Provide supervision, direction, and mentoring to a team supporting daily technical operations
Coordinate computing requirements information sessions to facilitate purchasing decisions on behalf of our colleagues
Work with various technical teams to establish best practices related to hardware configuration, distribution, and monitoring
Facilitate the learning, evaluation, and testing of new operating systems and hardware to grow the knowledge base of the Service Desk Operations Team
Participate/facilitate vendor-sponsored training specific to new technologies, hardware configurations, process improvements
Recommend purchase of computer systems and peripherals across all Esri departments by evaluating internal departmental needs
Participate in the negotiation and review of hardware and service support agreements
Proactively seek opportunities to reduce total computer hardware costs
Ensure maintenance of hardware asset management
Monitor and coordinate workflows for the Service Desk and Desktop support team
Collaborate with other team leads to ensure overall customer support is aligned with established service level agreements
Proactively communicate IST initiated changes to affected departments
Create and validate customer facing instructions and FAQs
Be the voice of the customer within IST
Requirements:
5 years of industry experience
Self-motivated and able to work efficiently with minimal supervision
Ability to manage priorities and work under pressure
Strong written and verbal communication skills
Strong interpersonal and leadership skills with the ability to effectively work in an environment that values teamwork and collaboration
Lead and attend interdepartmental meetings as required
Supervisory skills
Strong technical knowledge supported by previous work in IT
High school diploma or equivalent (bachelor's in information systems, computer science, or related discipline preferred)
The Company:
Our passion for improving quality of life through geography is at the heart of everything we do. Esri's geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.
Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
IND1
Employer Overview
ESRI, Inc.
Virginia, Vienna - 22182- Agency