Patient Engagement Specialist - Call CenterPermanent
New York, Buffalo - 14210Job Simplification
The announced job offer is made public by the firm: CSS Health and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of New York at the city Buffalo, in the country US - at this current ZipCode: 14210
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Job Overview
Summary:
The Patient Engagement Specialist will perform outbound telephonic outreach to our patients to schedule appointments and deliver on-the-spot transfers to our clinical team. To be successful in this role you will need to be able to establish rapport with our patients and have experience multitasking within multiple computer applications.
Duties and Responsibilities:
Conduct and accept outbound and inbound phone calls with enrolled patients to ensure they are supported per CSS client program specifications.
Perform data entry, that includes demographic information on patient profiles in our computerized database.
Ability to work independently, meet deadlines and be flexible.
Maintaining a positive, empathetic, and professional attitude when interacting with patients, clients, and coworkers.
Follow all established CSS policies and procedures including but not limited to HIPAA, privacy, and security policies and procedures.
Perform administrative support functions as needed.
Perform other duties or tasks, as assigned, or required.
In-office training required minimum of 30 days.
Remote work from home after successful completion of training.
Must have high-speed internet.
Required Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Experience:
At least 1 year of customer service and or call center experience preferred.
HS diploma/GED required.
Proficient with computers and comfortable learning new programs.
Excellent verbal, written, and customer service skills.
Intermediate typing/keyboarding skills.
Ability to perform tasks accurately and efficiently when inputting information.
Understanding of HIPAA, Privacy, Safety, and Compliance guidelines.
Location:
701 Seneca Street, Suite 602, Buffalo, New York
Availability:
Full Time: Monday through Thursday 11 a.m. to 7:00 p.m. and Friday 9:00 a.m. to 5:00 p.m. EST.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Job Type: Full-time
Pay: $16.50 - $19.50 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
Work from home
Schedule:
8 hour shift
Monday to Friday
Overtime
Application Question(s):
Are you able to work Monday through Thursday from 11:00 am to 7:00 pm and Friday from 9:00 am to 5 pm EST
Do you currently reside in Western New York?
Experience:
Customer service: 1 year (Preferred)
Call center: 1 year (Preferred)
Work Location: One location
The Patient Engagement Specialist will perform outbound telephonic outreach to our patients to schedule appointments and deliver on-the-spot transfers to our clinical team. To be successful in this role you will need to be able to establish rapport with our patients and have experience multitasking within multiple computer applications.
Duties and Responsibilities:
Conduct and accept outbound and inbound phone calls with enrolled patients to ensure they are supported per CSS client program specifications.
Perform data entry, that includes demographic information on patient profiles in our computerized database.
Ability to work independently, meet deadlines and be flexible.
Maintaining a positive, empathetic, and professional attitude when interacting with patients, clients, and coworkers.
Follow all established CSS policies and procedures including but not limited to HIPAA, privacy, and security policies and procedures.
Perform administrative support functions as needed.
Perform other duties or tasks, as assigned, or required.
In-office training required minimum of 30 days.
Remote work from home after successful completion of training.
Must have high-speed internet.
Required Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Experience:
At least 1 year of customer service and or call center experience preferred.
HS diploma/GED required.
Proficient with computers and comfortable learning new programs.
Excellent verbal, written, and customer service skills.
Intermediate typing/keyboarding skills.
Ability to perform tasks accurately and efficiently when inputting information.
Understanding of HIPAA, Privacy, Safety, and Compliance guidelines.
Location:
701 Seneca Street, Suite 602, Buffalo, New York
Availability:
Full Time: Monday through Thursday 11 a.m. to 7:00 p.m. and Friday 9:00 a.m. to 5:00 p.m. EST.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Job Type: Full-time
Pay: $16.50 - $19.50 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Paid training
Vision insurance
Work from home
Schedule:
8 hour shift
Monday to Friday
Overtime
Application Question(s):
Are you able to work Monday through Thursday from 11:00 am to 7:00 pm and Friday from 9:00 am to 5 pm EST
Do you currently reside in Western New York?
Experience:
Customer service: 1 year (Preferred)
Call center: 1 year (Preferred)
Work Location: One location
Employer Overview
CSS Health
New York, Buffalo - 14210- Agency