P & C Insurance Customer Support Representative (US Remote)Permanent
Texas, Dallas - 75201Job Simplification
The announced job offer is made public by the firm: Swyfft and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Texas at the city Dallas, in the country US - at this current ZipCode: 75201
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Job Overview
Swyfft Holdings, LLC, consists of Swyfft, LLC and Core Programs, LLC. Both are fast-growing, tech-enabled MGA's that are disrupting the traditional insurance industry by re-imagining how you price and bind home insurance and commercial package products. From lightning-fast quotes to hassle-free claims servicing, Swyfft Holdings, LLC leverages big data to provide the very best customer service experience in the industry. We're growing, we're expanding and we're looking for "tech-savvy" folks like you to join our team!
This position is a U.S. remote based opportunity. Some travel for team meetings and trainings may be required
About the Position:
Our Customer Support Team is on the hunt for a friendly, collaborative, customer service-focused team member. Our team is the best of the best when it comes to assisting our agents and policyholders with general questions and inquiries about their policies. This is a customer-facing position that requires exceptional phone, chat, and email communication skills. Only those who genuinely enjoy helping customers and problem solving whatever comes their way need apply.
Key Responsibilities: (What you'll be asked to do)
Responsible for answering a high volume of incoming calls (sometimes up to 75 calls a day) and resolving tickets that are received from policy holders and agents through our Zendesk system.
You are comfortable working in a production-based environment with weekly goals & individual metrics to meet.
You understand how to accurately find and examine information from policyholders and agents so that you can troubleshoot general questions, and policy complexities.
Proactively communicate with agents and policyholders to confirm or obtain data needed for servicing homeowners' policies.
The Successful Candidate: (What we're looking for)
3+ years working in the insurance industry as a customer support or billing support representative.
You genuinely enjoy problem solving and assisting customers no matter what the situation is.
You're intuitive and you understand what a policyholder may need before they even ask for it!
You are known to be patient, you're a great listener, it's like you were born to handle incoming phone calls.
You're organized and possess impeccable attention to detail.
An active P&C (Property and Casualty) License is preferred but not required.
Computer Skills:
Must be proficient with MS Office and other internal insurance related programs, systems or applications.
Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting.
Previous experience using Zendesk or a similar system is a plus.
Other:
Reliable high-speed internet connectivity required.
Designated quiet work from home space.
We Have a Great Benefits Package!
20 days of PTO annually
Medical, Dental, Vision
Short- and Long-Term Disability (Company Paid)
Life & AD&D (Company Paid)
Healthcare, Dependent Care and Transit FSA
401K with a generous matching contribution and no vesting schedule
It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.
Please Note: Swyfft Holdings, LLC is not accepting 3rd party agency resumes for this position, please do not forward resumes to our careers email address or Swyfft Holdings, LLC employees. Swyfft Holdings, LLC will not be responsible for any fees related to unsolicited resumes.
Job Type: Full-time
This position is a U.S. remote based opportunity. Some travel for team meetings and trainings may be required
About the Position:
Our Customer Support Team is on the hunt for a friendly, collaborative, customer service-focused team member. Our team is the best of the best when it comes to assisting our agents and policyholders with general questions and inquiries about their policies. This is a customer-facing position that requires exceptional phone, chat, and email communication skills. Only those who genuinely enjoy helping customers and problem solving whatever comes their way need apply.
Key Responsibilities: (What you'll be asked to do)
Responsible for answering a high volume of incoming calls (sometimes up to 75 calls a day) and resolving tickets that are received from policy holders and agents through our Zendesk system.
You are comfortable working in a production-based environment with weekly goals & individual metrics to meet.
You understand how to accurately find and examine information from policyholders and agents so that you can troubleshoot general questions, and policy complexities.
Proactively communicate with agents and policyholders to confirm or obtain data needed for servicing homeowners' policies.
The Successful Candidate: (What we're looking for)
3+ years working in the insurance industry as a customer support or billing support representative.
You genuinely enjoy problem solving and assisting customers no matter what the situation is.
You're intuitive and you understand what a policyholder may need before they even ask for it!
You are known to be patient, you're a great listener, it's like you were born to handle incoming phone calls.
You're organized and possess impeccable attention to detail.
An active P&C (Property and Casualty) License is preferred but not required.
Computer Skills:
Must be proficient with MS Office and other internal insurance related programs, systems or applications.
Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting.
Previous experience using Zendesk or a similar system is a plus.
Other:
Reliable high-speed internet connectivity required.
Designated quiet work from home space.
We Have a Great Benefits Package!
20 days of PTO annually
Medical, Dental, Vision
Short- and Long-Term Disability (Company Paid)
Life & AD&D (Company Paid)
Healthcare, Dependent Care and Transit FSA
401K with a generous matching contribution and no vesting schedule
It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.
Please Note: Swyfft Holdings, LLC is not accepting 3rd party agency resumes for this position, please do not forward resumes to our careers email address or Swyfft Holdings, LLC employees. Swyfft Holdings, LLC will not be responsible for any fees related to unsolicited resumes.
Job Type: Full-time
Employer Overview
Swyfft
Texas, Dallas - 75201- Agency