Member Service RepresentativePermanent
Louisiana, Baton Rouge - 70802Job Simplification
The announced job offer is made public by the firm: La Capitol Federal Credit Union and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Louisiana at the city Baton Rouge, in the country US - at this current ZipCode: 70802
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
_ Join Our Team _
La Capitol's culture is rooted deep in our core values. We commit ourselves to giving outstanding service. We believe that it is an honor and a privilege to serve our members and we pride ourselves in making them our top priority.
Our mission is to improve the financial wellbeing of our members! This is our focus and passion. However, this passion cannot be sustained without employing the best people around. Companies like to talk about their talent, but at La Capitol Federal Credit Union, we like to demonstrate our passion in the way we do our jobs. Simply put, we expect the best and look for the best from our employees. Purpose, drive and yes, passion; they are all here. If you are looking for that kind of energy and vision, we are always looking for great people!
At La Capitol FCU we don't just offer our employees a job, we offer career opportunities. Do you want to be the newest member of our team? Apply now if so!
The Member Service Representative (MSR) will facilitate an exceptional communication experience for the credit union's members via phone calls, text messaging, and electronic documents platforms. This is responsible for assisting members in completing transactions via phone and online. The Member Service Representative assists with solving member complaints, troubleshoots significant member service problems, and provides general account information. The MSR will also inform members of product terms and features while projecting a professional company image through voice and online interactions. Responsibilities include the servicing of members via phone, text messaging and electronic documents, the maintenance of scripts, and the handling of both internal and external member escalations received from the after-hours call center
Essential Duties and Responsibilities : - include but are not limited to the following:
1. Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
2. Originates loans over the phone
3. Provides support to front-line and back-office staff.
4. Explains credit union services and products to existing and potential members in order to establish account relationships.
5. Responds to member requests, inquiries and/or problems relating to products, services and procedures applicable to both the depository and lending functions.
6. Participates in various inbound/outbound campaigns to foster member retention and to generate sales.
7. Executes transactions in an automated or manual environment and ensures proper documentation.
8. Continually updates credit union services and product knowledge in order to handle most inquiries with minimum supervision.
9. Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
10. Understands compliance issues and attends training as they relate to mortgage loans including, but not limited to: Bank Secrecy Act, Reg P and Patriot Act.
Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Experience:
Customer service: 1 year (Required)
Call center: 1 year (Required)
Banking: 1 year (Required)
Work Location: One location
La Capitol's culture is rooted deep in our core values. We commit ourselves to giving outstanding service. We believe that it is an honor and a privilege to serve our members and we pride ourselves in making them our top priority.
Our mission is to improve the financial wellbeing of our members! This is our focus and passion. However, this passion cannot be sustained without employing the best people around. Companies like to talk about their talent, but at La Capitol Federal Credit Union, we like to demonstrate our passion in the way we do our jobs. Simply put, we expect the best and look for the best from our employees. Purpose, drive and yes, passion; they are all here. If you are looking for that kind of energy and vision, we are always looking for great people!
At La Capitol FCU we don't just offer our employees a job, we offer career opportunities. Do you want to be the newest member of our team? Apply now if so!
The Member Service Representative (MSR) will facilitate an exceptional communication experience for the credit union's members via phone calls, text messaging, and electronic documents platforms. This is responsible for assisting members in completing transactions via phone and online. The Member Service Representative assists with solving member complaints, troubleshoots significant member service problems, and provides general account information. The MSR will also inform members of product terms and features while projecting a professional company image through voice and online interactions. Responsibilities include the servicing of members via phone, text messaging and electronic documents, the maintenance of scripts, and the handling of both internal and external member escalations received from the after-hours call center
Essential Duties and Responsibilities : - include but are not limited to the following:
1. Possesses adequate product knowledge as measured by the annual product knowledge certification assessment.
2. Originates loans over the phone
3. Provides support to front-line and back-office staff.
4. Explains credit union services and products to existing and potential members in order to establish account relationships.
5. Responds to member requests, inquiries and/or problems relating to products, services and procedures applicable to both the depository and lending functions.
6. Participates in various inbound/outbound campaigns to foster member retention and to generate sales.
7. Executes transactions in an automated or manual environment and ensures proper documentation.
8. Continually updates credit union services and product knowledge in order to handle most inquiries with minimum supervision.
9. Supports Credit Union service initiatives, such as the Lender Development program, to cross-sell credit union products and services to meet member needs.
10. Understands compliance issues and attends training as they relate to mortgage loans including, but not limited to: Bank Secrecy Act, Reg P and Patriot Act.
Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Experience:
Customer service: 1 year (Required)
Call center: 1 year (Required)
Banking: 1 year (Required)
Work Location: One location
Employer Overview
La Capitol Federal Credit Union
Louisiana, Baton Rouge - 70802- Agency