Medical Call Center RepresentativePermanent
Texas, North Richland Hills - 76180Job Simplification
The announced job offer is made public by the firm: Family HealthCare Associates and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Array and the jobs location is in the state of Texas at the city North Richland Hills, in the country US - at this current ZipCode: 76180
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Family HealthCare Associates is seeking a Medial Call Center Representative for our location in North Richland Hills.. The Medical Call Center Representative will assist with patient registration, scheduling and confirming appointments, confirming insurance information, receiving and directing phone calls, accepting payments for Physician services and greeting patients and other visitors.
Job Functions
Ensure a high level of customer service and proper phone etiquette when answering patient phone calls. Ensure call metrics are meeting and patients are scheduled correctly in the scheduling system.
Receive and direct phone calls, patients and other visitors. Respond to routine inquiries concerning practice services, hours of operations, and general questions regarding the practice.
Schedule, confirm, and verify patient appointments. Arrange follow-up visits and referral appointments.
Verify patient insurance information by contacting/calling the appropriate insurance carrier and/or utilizing automated insurance verification system.
Verify patient identity and demographics and enter changes into practice management system. Direct patient to appropriate facilities and areas.
Scan patient documents including insurance information into the EMR system.
De-escalate situations involving dissatisfied patients, offering patient assistance and support.
Provide clerical support to other departments.
Collaborate and work as a team with other departments.
May perform other duties as assigned or requested.
EOE
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
COVID-19 considerations:
All patients and employees are required to wear a mask at all times.
Covid vaccination is required and FHCA will consider medical and religious-based accommodation
Ability to commute/relocate:
North Richland Hills, TX 76180: Reliably commute or planning to relocate before starting work (Required)
Experience:
Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Location: One location
Job Functions
Ensure a high level of customer service and proper phone etiquette when answering patient phone calls. Ensure call metrics are meeting and patients are scheduled correctly in the scheduling system.
Receive and direct phone calls, patients and other visitors. Respond to routine inquiries concerning practice services, hours of operations, and general questions regarding the practice.
Schedule, confirm, and verify patient appointments. Arrange follow-up visits and referral appointments.
Verify patient insurance information by contacting/calling the appropriate insurance carrier and/or utilizing automated insurance verification system.
Verify patient identity and demographics and enter changes into practice management system. Direct patient to appropriate facilities and areas.
Scan patient documents including insurance information into the EMR system.
De-escalate situations involving dissatisfied patients, offering patient assistance and support.
Provide clerical support to other departments.
Collaborate and work as a team with other departments.
May perform other duties as assigned or requested.
EOE
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Monday to Friday
COVID-19 considerations:
All patients and employees are required to wear a mask at all times.
Covid vaccination is required and FHCA will consider medical and religious-based accommodation
Ability to commute/relocate:
North Richland Hills, TX 76180: Reliably commute or planning to relocate before starting work (Required)
Experience:
Call center: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Location: One location
Employer Overview
Family HealthCare Associates
Texas, North Richland Hills - 76180- Agency