Manager, Global SupportPermanent
Arizona, Tucson - 85706Job Simplification
The announced job offer is made public by the firm: Modular Mining Systems, Inc and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.
It is announced that they have a job offer at the category of Mining / Oil / Gas and the jobs location is in the state of Arizona at the city Tucson, in the country US - at this current ZipCode: 85706
The information residing in this page is not directly announced by our websites, we help users in the intent of finding the jobs they want and redirect them back to jobs8 for apropriate applying to any of the jobs listed on www.greenenergyjobsonline.com.
Job Overview
Manager, Global Support
Location: Tucson, AZ, US, 85706
Req ID: 24581
Onsite or Remote: Partial Remote Position
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu LTD. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry.
We're more than a company, and we're a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.
The Company
Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry. We're more than a company, we're a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.
Job Purpose
Ensure customers consistently have a great experience when dealing with Modular Mining / Komatsu. Provide direct and functional leadership over Global System Support and proactively ensure Modular systems are deployed and consistently operate at their best capacity. The ultimate goals are to instill a culture of high performance and quality within the organization to achieve a high-level of satisfaction, engagement, and loyalty among Modular's customer base. The business results will be measured through customer satisfaction, high performing employee retention and growth in revenues and profitability.
Further within this role it will be key to establish and maintain working relationships with the greater hardware and software engineering departments and other inter-departmental teams to ensure efficient transfer of products and services between theses departments for new product introductions to the field.
Travel Requirements
Up to 30%, both domestic and international
Job Duties and Responsibilities
Lead a team of managers, supervisors, and systems engineers to ensure timely and accurate performance of all Global System Support activities
End-to-end management of product support requests, delivering timely responses and resolutions within the relevant service level agreements
Resource planning and management to ensure there are effective and sufficient resources to deliver on service, deployment, and support obligations
Develop, implement, and enforce policies and procedures of the organization by way of systems that will improve the safety of our employees and the overall operation and effectiveness of the business
Sharing of issues / challenges / opportunities within and outside of immediate team
Maintain efficiency and costs in the support department
Execution of and contribution to the continuous improvement of the Support Framework
Contributes to the long-term strategy and delivery of Global System Support
Involved in cross department initiatives related to Global System Support
Continual management and maintenance of our ITSM tool
Required Skills
Bachelor's degree in Management, Engineering, Computer Science, or 4-7 years equivalent experience
ITIL Global process experience
Experienced professional with 4+ years' experience in customer support and/or leadership
Demonstrated ability to deliver continual improvements and initiatives to enhance the customer experience
Experience managing multi-entity, multi-currency budgets
Experience leading multi-disciplinary remote global organizations
Desired Skills
Masters degree in Management, Engineering, Computer Sciences or related discipline preferred
Experience in mining preferred
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Location: Tucson, AZ, US, 85706
Req ID: 24581
Onsite or Remote: Partial Remote Position
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu LTD. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry.
We're more than a company, and we're a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.
The Company
Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry. We're more than a company, we're a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.
Job Purpose
Ensure customers consistently have a great experience when dealing with Modular Mining / Komatsu. Provide direct and functional leadership over Global System Support and proactively ensure Modular systems are deployed and consistently operate at their best capacity. The ultimate goals are to instill a culture of high performance and quality within the organization to achieve a high-level of satisfaction, engagement, and loyalty among Modular's customer base. The business results will be measured through customer satisfaction, high performing employee retention and growth in revenues and profitability.
Further within this role it will be key to establish and maintain working relationships with the greater hardware and software engineering departments and other inter-departmental teams to ensure efficient transfer of products and services between theses departments for new product introductions to the field.
Travel Requirements
Up to 30%, both domestic and international
Job Duties and Responsibilities
Lead a team of managers, supervisors, and systems engineers to ensure timely and accurate performance of all Global System Support activities
End-to-end management of product support requests, delivering timely responses and resolutions within the relevant service level agreements
Resource planning and management to ensure there are effective and sufficient resources to deliver on service, deployment, and support obligations
Develop, implement, and enforce policies and procedures of the organization by way of systems that will improve the safety of our employees and the overall operation and effectiveness of the business
Sharing of issues / challenges / opportunities within and outside of immediate team
Maintain efficiency and costs in the support department
Execution of and contribution to the continuous improvement of the Support Framework
Contributes to the long-term strategy and delivery of Global System Support
Involved in cross department initiatives related to Global System Support
Continual management and maintenance of our ITSM tool
Required Skills
Bachelor's degree in Management, Engineering, Computer Science, or 4-7 years equivalent experience
ITIL Global process experience
Experienced professional with 4+ years' experience in customer support and/or leadership
Demonstrated ability to deliver continual improvements and initiatives to enhance the customer experience
Experience managing multi-entity, multi-currency budgets
Experience leading multi-disciplinary remote global organizations
Desired Skills
Masters degree in Management, Engineering, Computer Sciences or related discipline preferred
Experience in mining preferred
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Employer Overview
Modular Mining Systems, Inc
Arizona, Tucson - 85706- Agency