Manager, Customer Service - Texas, Helotes

The announced job offer is made public by the firm: StandardAero and it was included in jobs list the date of: 2022-10-22 in the website greenenergyjobsonline.com.

It is announced that they have a job offer at the category of Array and the jobs location is in the state of Texas at the city Helotes, in the country US - at this current ZipCode: 78023

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Specific Accountabilities - Develops and maintains business relationship with customers. Oversees and participates in customer related visits and functions. - Provides coordination of all local and remote resources necessary to satisfy the needs of the customer; serves as the contractual owner being completely familiar with all contractual and regulatory requirements of the customer. - Coordinates with operations to optimize due date compliance and maximize profitability. - Monitors the financial status of each specified customer. - Ensures Customer Service Team is meeting the targets for performance on turn time, invoicing and other performance measures as developed. - Participates in the development and analysis of Customer Service measures of performance (MOPs). - Manages Trade Working Capital (TWC) by the continual reduction of shipped-not-invoiced and aged work-in-progress measures of performance. - Ensures all contractual or agreed to reports are provided to customers in a timely manner. - Exercises authority in hiring, training, career development, performance appraisal, salary adjustments, promotion, discipline, health, safety and the general employee relations of direct reports. - Participates as a member of the management team(s), assisting with the development and realization of strategic plans, budgets, goals and outcomes. - Performs duties outlined in the managed Customer Service job descriptions, including acting as a liaison between customers and operations regarding contractual requirements, status of work, pricing, scheduling and shipping; assisting with the settlement of customer complaints; and reviewing and coordinating all contract/transaction work for the business unit/market segment to ensure adherence to the contract/agreement. - Observes and reports any issues or concerns in support of the company-wide quality, environmental and Safety Management System SMS policies. - Carries out special projects as assigned. Minimum Educational/Academic Requirements - The minimum level of education to perform this job competently is equivalent to high school graduation and completion of a diploma training program at a college or technical school. Required Skills/Experience - Strong financial acumen; prior experience with budgets & financial statements. - Strong planning, organizational, analytical, decision making and problem solving skills while demonstrating situational awareness. - Team leadership skills; ability to lead teams in a matrix environment (without direct reporting responsibility). - Competent working in a culturally diverse environment with a demonstrated sensitivity to other cultural norms and practices. - A thorough knowledge of company instructions. - Strong verbal and written communication skills as well as presentation skills. - Experience building strong working relations with customers. - Self motivated with the ability to motivate others. - Working knowledge of PC's in the current company operating system environment including Microsoft Office and MS Project. - Ability to travel to customer locations to establish and/or maintain a good working relationship.